# Senior Renewal Representative

**Company**: Instructure
**Location**: US-REMOTE
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full-time
**Salary**: $74K - $92K
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/instructure/b81c30ee-d7a0-49c3-95ad-c2c6a657a3c0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_af6fcdd4-33b

## Description

At Instructure, we believe in the power of people to grow and succeed throughout their lives.

As a Senior Renewal Representative, you will play a pivotal role in managing a broader and more complex portfolio of customer accounts, with an emphasis on strategic account retention and growth.

## Responsibilities

- Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.

- Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities.

- Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.

- Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.

- Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.

- Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments.

- Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.

- Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.

- Track and report on key renewal performance metrics to identify trends and inform process improvements.

## Requirements

- Minimum of 3 years of experience in customer success, account management, or renewal management roles.

- Proven ability to manage and grow customer relationships, with experience handling high-value accounts.

- Strong negotiation skills, with the ability to navigate complex discussions to drive mutually beneficial outcomes.

- Analytical thinking skills, with the capability to analyze usage data, identify trends, and apply insights to renewal strategies.

- Demonstrated ability in process improvement, including identifying inefficiencies and contributing to operational enhancements.

- Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari.

- Ability to travel a few times throughout the year.

- Bachelor's degree preferred.

## Benefits

- Competitive compensation, plus all full-time employees participate in our ownership program.

- Flexible work culture.

- Generous time off, including local holidays and our annual “Dim the Lights” period in late December.

- Comprehensive wellness programs and mental health support.

- Learning and development resources, including professional development tools and tuition reimbursement.

- The technology and tools you need to do your best work.

- Motivosity employee recognition program.

- A culture rooted in inclusivity, support, and meaningful connection.

## Skills

### Required
- CRM systems
- Salesforce
- Gainsight
- Clari
- Analytical thinking
- Negotiation
- Process improvement

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/instructure/b81c30ee-d7a0-49c3-95ad-c2c6a657a3c0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)