# Hivemind Autonomy Software Development Kit (SDK) Expert

**Company**: Hivemind
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Aerospace and Defence

**Apply**: https://jobs.lever.co/shieldai/be5305f1-0af9-43bf-b5eb-d1000bddbb4f
**Canonical**: https://yubhub.co/jobs/job_af608a22-cdb

## Description

Become an expert in the Hivemind Autonomy Software Development Kit (SDK)

As an expert in the Hivemind Autonomy Software Development Kit (SDK), you will maintain a deep understanding of the SDK's features, updates, and use cases to guide the team and assist customers.

Key responsibilities include:
Guiding, mentoring, and developing a team of applications engineers to provide expert support and troubleshooting for customers
Managing, prioritising, and delegating customer issues
Contributing via code/design/solutions/architecture to internal and customer projects
Supporting Business Development in pre-sales and post-sales activities as a technical resource
Ensuring timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK
Overseeing and contributing to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge bases
Acting as an escalation point for complex customer issues and providing hands-on support when necessary
Coordinating closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new features
Acting as a liaison between customers and internal teams to advocate for customer needs and communicate product updates
Developing and growing your teammates through mentorship and training
Setting performance goals, conducting regular evaluations, and fostering a collaborative team environment
Developing and refining support processes to improve team efficiency, customer satisfaction, and response times
Tracking and reporting on key metrics related to customer engagement, issue resolution, and team performance to stakeholders

Examples of projects you will lead include:
Autonomous teaming drones
Teaming between helicopters and drones
Autonomy on Robodogs4
AI on Fighter Jets, and more

Required qualifications:
Bachelor's degree in Aerospace Engineering, Computer Science, or a related field
10+ years of industry experience
5+ years of experience in a customer-facing engineering role
5+ years of experience as an engineering manager
Strong technical background in software engineering
Strong proficiency in writing modern C++ code
Intermediate proficiency in writing Python code
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills

Preferred qualifications:
Experience in the defence aviation or robotics industry
Experience building and running a 5–7-person enterprise software applications/solutions engineering team

Our international teammates receive a comprehensive total rewards package aligned to your country office location.

## Skills

### Required
- Hivemind Autonomy Software Development Kit (SDK)
- C++
- Python
- Software Engineering
- Problem-Solving
- Analytical Skills
- Communication
- Interpersonal Skills