JobPosting
title: AI Success Engineer, Government
description: AI Success Engineer, Government About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform. In this role, you will: Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them Identify and validate use cases by embedding with customer teams to understand workflows and pain points Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs Partner with Soluti…
date posted: 2026-03-06T18:37:01.764Z
valid through: 2026-10-01T14:03:35.915Z
direct apply: false
occupational category: Engineering
industry: Technology
skills: Technical account management
skills: Technical GenAI consulting or deployment roles
skills: Solutions architecture
skills: Technical delivery leadership
skills: Customer architecture or engineering
skills: Deep technical enterprise adoption work
skills: OpenAI product capabilities
skills: APIs
skills: SDKs
skills: Connectors
skills: Common integration patterns
skills: Program management
skills: Customer advisory
skills: Product influence
skills: Technical enablement
skills: Configuration
skills: Deployment planning
skills: Change management
skills: Customer rollout and deployment planning
skills: Executive sponsors
skills: Technical stakeholders
skills: Business goals
skills: Customer objectives
skills: Adoption roadmap
skills: KPIs
skills: Solutions Architecture
skills: Product
skills: Engineering
skills: Research
skills: Customer feedback
skills: Field patterns
skills: Technical blockers
skills: Value realisation
skills: Impact measurement
skills: Baselines
skills: KPI definition
skills: Post-deployment reporting
skills: Use case design
skills: Adoption best practices
skills: Champion building
skills: Internal enablement
skills: Expansions
skills: High-leverage opportunities
skills: New workflows
skills: Lines of business
hiring organization: OpenAI
  type: Organization
  founding date: 2020
job location: Place
  address: PostalAddress
    address locality: Washington
    address country: US
employment type: FULL_TIME