# New Business Account Executive

**Company**: Salesforce
**Location**: Munich, Germany
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Germany---Munich/New-Business-Account-Executive---Service-Cloud_JR366656?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/new-business-account-executive-af5d9bd2-b96/

## Description

Salesforce is seeking a New Business Account Executive specializing in Service Cloud and Agentforce Service to lead the transformation of German enterprises from traditional contact centers to the Agentic Enterprise. As a strategic overlay to Core Account Executives, you will sell the market-leading AI and software platform designed for customer service domains.

**The Mission:** Customer Service is undergoing its biggest shift in decades. You will help German enterprises move to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together.

**Your Role: The Service Platform Expert** You are the Subject Matter Expert for Service Cloud and Agentforce Service software suite. You will own the strategy for transforming customer service departments through Salesforce technology.

**Key Responsibilities:**

- Sell the unique Service Cloud solution to high-potential customers

- Partner with Core AEs to identify new business opportunities within accounts

- Engage with Heads of Customer Service, IT, and HR, as well as C-Level executives

- Articulate how the AI platform resolves routine cases autonomously and empowers human agents to focus on high-value work

- Lead the sales cycle and coordinate Solution Engineers, Customer Success, and Partners

**Who You Are:** We hire someone who fits into one of these three profiles:

- The SaaS Seller: successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions

- The Transformation Consultant: guided Service Transformation projects or implemented Service platforms

- The Industry Practitioner: managed a Customer Service function or led a strategic technology transformation project

**What You Bring:**

- Fluent, business-level German and English

- Technical & AI affinity

- Consultative mindset

- Collaboration skills

**Benefits:** Salesforce offers various benefits and resources to support work-life balance and employee growth.

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## Skills

### Required
- German
- English
- Service Cloud
- Agentforce Service
- AI

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Germany---Munich/New-Business-Account-Executive---Service-Cloud_JR366656?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)