# FinCrime Quality Senior Specialist

**Company**: Wise
**Location**: Hyderabad, India
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000161468494-fincrime-quality-senior-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fincrime-quality-senior-specialist-af48f4b8-3d3/

## Description

We are looking for a FinCrime Quality Senior Specialist to join our growing team. The primary function of the QC Senior Specialist is to empower and support the QC team, ensuring that quality processes and operational efficiency are consistently maintained and improved.

Responsibilities:

- Performs CTC (Check-the-checker)

- Conduct regular quality checks on QC Specialists, vendors and products, to assure work quality in a timely manner

- Provides constructive feedback to QC Specialists for performance improvement and to ensure QC teams remain consistent

- Identifies repeated errors and compliance risks and escalates to compliance oversight from CTC and regular quality reviews

- Manages and responds to QC review disputes and makes necessary corrections if needed

- Reviews and closes disputes in a timely manner and responds to Operations accordingly

- Demonstrates attention to detail to objectively review cases and provide feedback that is constructive and considers the operational agent’s perspective

- Arrange and lead calibration sessions for QC Specialists

- Owns calibration sessions and is responsible to ensure team alignment on how to use the Quality Control Framework for consistent reviews and results

- Is responsible to organise and run bi-weekly calibration sessions, assess how well the team is calibrated, work with peers to ensure all teams (including internal / vendor) are calibrated

- Is responsible for maintaining comprehensive documentation on calibration discussions including but not limited to: cases calibrated, final decisions and actions items proposed

- Works closely with QC Specialists by collaborating on difficult cases and contributing constructively to discussions to improve alignment and performance across the team

- In situations where consensus is challenging to achieve and team members are indecisive or calibration is misaligned, QC Senior Specialist is responsible for making well-informed decisions and upholding the grading guidelines

- Assists in onboarding new joiners and mentoring specialists

- Creates structured training plans that help new employees understand the QC processes and their specific roles

- Prepares and leads training sessions that might include job-specific skills, software tutorials

- Evaluates the knowledge, skills, and capabilities of new team members to determine their readiness to undertake their roles and responsibilities (accreditation)

- Facilitates knowledge transfer sessions to share expertise, industry insights, and lessons learned with team members, contributing to their professional development and growth within the organization

Qualifications:

- At least 1 year of experience in a FinCrime, Quality Control or Quality Assurance role

- Knowledge of procedures and processes, staying up-to-date, and understanding Wise's products, tools, and policies

- Proactive problem-solving skills

- Customer-centric approach

- Adaptability and willingness to accept change

- Strong communication skills

- Data-driven decision-making

- Ownership and commitment to tasks and KPIs

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## Skills

### Required
- Quality Control
- FinCrime
- Compliance
- Risk Management
- Communication
- Problem-solving
- Leadership
- Mentoring

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000161468494-fincrime-quality-senior-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)