# Branch Service Manager (BSM)

**Company**: RBC Wealth Management
**Location**: Denver, CO
**Experience**: senior
**Job type**: full-time
**Salary**: $50,000 - $80,000
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Denver-Colorado-United-States-of-America/Branch-Service-Manager---Registered-Client-Associate_R-0000188009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/branch-service-manager-bsm-af2f07a3-b76/

## Description

Join RBC Wealth Management as a Branch Service Manager (BSM) and help clients thrive and communities prosper. As a player-coach role, you will act as the primary liaison between the Complex management team and the branch on operational matters. Your goal will be to model, encourage, and develop a positive and productive work environment to foster a strong team culture within the branch.

**Responsibilities:**

- Oversee branch staff and operations to keep the branch running smoothly, including onboarding, training, and motivating branch staff.

- Ensure effective communication of all policy and procedural changes and other issues that impact branch employees and their ability to perform their jobs.

- Onboard new accounts, accurately record all securities and/or coupons received from clients, and ensure they are credited to the proper accounts.

- Oversee cage activities to ensure transactions are processed in a timely manner.

- Build and maintain professional relationships with clients by assisting them and answering account questions.

**Requirements:**

- 3+ years of financial services experience with a solid knowledge of industry rules and regulations.

- Strong written and verbal communication and computer skills.

- Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months.

- Attention to detail coupled with the mindset of how to make the branch more efficient and effective.

**Nice-to-have:**

- Bachelor’s degree or job-related experience.

- Supervisory experience.

**What’s in it for you:**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

- Leaders who support your development through coaching and managing opportunities.

- Ability to make a difference and lasting impact.

- Work in a dynamic, collaborative, progressive, and high-performing team.

- Flexible work/life balance options.

- Opportunities to do challenging work and take on progressively greater accountabilities.

- Access to a variety of job opportunities across the business.

The good-faith expected salary range for this position is $50,000 - $80,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.

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## Skills

### Required
- Customer Knowledge
- Customer Service
- Customer Service Management
- Group Problem Solving
- Identifying Sales Opportunities
- Interpersonal Relationship Management
- Oral Communications
- Perseverance and Follow-Through
- Product Services
- Sales Activities

### Nice to have
- Bachelor’s degree
- Supervisory experience

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Denver-Colorado-United-States-of-America/Branch-Service-Manager---Registered-Client-Associate_R-0000188009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)