# Senior Partnerships Manager, LATAM

**Company**: Intercom
**Location**: San Francisco, California
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $192,000-$260,000
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7867278?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_af156c81-960

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region.

## Responsibilities

- Manage Partner Relationships:

- Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.

- Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.

- Collaborate with partners to identify new business opportunities and expand existing partnerships.

- Negotiate, close, and manage partnership agreements that align with business goals.

- Market Expansion and Partner Acquisition:

- Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals.

- Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.

- Develop go-to-market strategies for new partner launches and promotions in the region.

- Performance Monitoring and Optimization:

- Track partner performance, including sales targets, growth metrics, and overall contribution to business success.

- Run weekly forecasts with partners to drive accountability and performance.

- Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.

- Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.

- Cross-Functional Collaboration:

- Work with internal teams such as product to provide feedback on PMF in region.

- Partner closely with sales on opportunity transfer, progress, and overall pipeline forecasting and health.

- Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.

- Reporting and Analytics:

- Provide regular updates on partner performance, KPIs, and sales metrics to senior management.

- Regional Expertise:

- Stay current on trends, regulations, and industry best practices specific to the LATAM market.

- Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.

- Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.

## Requirements

- 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.

- Experience running channel sales or direct sales is a big plus.

- Proven track record of driving revenue growth and building successful partnerships in LATAM.

- Experience in B2B SaaS or AI environments.

- Strong negotiation, communication, and interpersonal skills.

- Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.

- Ability to manage multiple projects simultaneously and meet deadlines.

- Analytical mindset with the ability to work with data and generate actionable insights.

## Benefits

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews

- Unlimited access to Claude Code and best-in-class AI tools

- Flexible paid time off policy

- Paid Parental Leave Program

- 401k plan & match

- In-office bicycle storage

- Fun events for employees, friends, and family!

## Skills

### Required
- partner management
- business development
- sales
- LATAM markets
- B2B SaaS
- AI environments
- negotiation
- communication
- interpersonal skills
- Portuguese
- Spanish
- English
- analytical mindset

### Nice to have
- channel sales
- direct sales

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7867278?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)