# Network Operations Analyst

**Company**: Royal Bank of Canada (RBC)
**Location**: Toronto, Ontario
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Network-Operations-Analyst_R-0000191399-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_af0974db-284

## Description

The Network Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and executing disaster recovery procedures.

As a member of the Technology Operations & Resiliency Network Operations Centre - NOC, you will be accountable for proactive incident detection, rapid response, service restoration, and effective disaster recovery Infrastructure recovery execution across all network technology platforms.

**Responsibilities**

- Perform technical and administrative activities required to maintain the highest levels of network availability and reliability through incident response, planned maintenance activities, and problem resolution

- Monitor network and system performance using various monitoring tools and software

- Provision network hardware (Network switches, Firewalls)

- Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary

- Execute and validate Disaster Recovery Infrastructure (DR) runbooks during critical incidents and schedule DR exercises, ensuring rapid failover procedures, backup system activation, and recovery & validation status tasks completion

- Identify, document, and remediate network vulnerabilities

- Participate in DR infrastructure testing and validation, including failover drills, and recovery procedure optimization to ensure RBC can maintain service continuity during catastrophic failures

- Coordinate with IT support teams and Disaster Recovery teams to develop, document, test, and continuously improve Data centre runbooks and recovery procedures

- Implement AI-driven automation for routine operational tasks, incident triage, and ticket categorization to increase NOC efficiency and reduce mean time to resolution (MTTR)

- Analyze AI-generated alerts and recommendations to distinguish between genuine threats and false positives, continuously training Machine Learning (ML) models to improve detection accuracy

- Participate in on-call rotation and respond to after-hours incidents as needed

**Requirements**

- 2+ years in IT operations, systems administration, or incident management

- CCNA (Cisco Certified Network Associate) and/or CCNP (Cisco Certified Network Professional)

- Strong understanding of Network based technologies and processes such as Cisco suite of products

- Knowledge of Data, Voice and Wireless network technologies including associated hardware technologies

- Skilled with advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts

- Scripting and automation experience, ideally with Python

- Hands-on expertise with SD-WAN, routers, switches, firewalls, and load balancers, ServiceNow

- Experience with SD-WAN technologies (configuration, management, troubleshooting)

- Strong communication and ability to communicate effectively with diverse stakeholders

- Demonstrated experience executing and validating Datacenter disaster recovery runbooks in production environments

**Nice to Have**

- Understanding of business continuity planning

- Technical understanding across various hardware and software platforms: Cisco IOS, Aruba Wireless

- Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView and NetOps

- Understanding of machine learning concepts for IT operations (anomaly detection, predictive analytics, alert correlation)

- Knowledge of MCP Servers, AI and ML models

**What's in it for you?**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

- Leaders who support your development through coaching and managing opportunities

- Ability to make a difference and lasting impact

- Work in a dynamic, collaborative, progressive, and high-performing team

- Opportunities to do challenging work

## Skills

### Required
- Artificial Intelligence
- Machine Learning
- Networking
- Python
- SD-WAN
- ServiceNow
- Cisco

### Nice to have
- Aruba Wireless
- Cisco IOS
- Jira
- Moogsoft
- PagerDuty
- Spectrum

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Network-Operations-Analyst_R-0000191399-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)