# Customer Care Specialist

**Company**: TaskUs
**Location**: Gurugram
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Gurugram-India/Teammate_R_2610_14062?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_af0026f7-97d

## Description

At TaskUs, you will provide exceptional customer service to clients by addressing inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. Your main goal will be to deliver world-class service in an accurate, efficient, and respectful manner on every call.

**Responsibilities:**

- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction

- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels

- Navigate internal and external documentation and resources to provide world-class service

- Identify and escalate priority or unresolved issues to appropriate internal teams

- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures

- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues

- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client

- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service

- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

- Participate in all mandated internal and external training and/or seminars

- Get to know, understand, and comply with TaskUs’ policies and procedures

**Technical skills and qualifications:**

- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues

- Fluent in the English language, as well as reading and writing in English

- Must be at least a high school graduate

**Soft skills:**

- Problem-solving and critical-thinking skills

- Great communication skills, written and oral

- Must be adaptable and flexible, demonstrating abilities to work with process and information changes

- Empathic toward customers and can maintain a customer-centric approach

- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

- Open to feedback, eager to learn, and can show improvement

**What's in it for you?**

- Competitive salary

- Great benefits package

- Professional growth opportunities with the chance to learn from many different functions

- A fun and inclusive workplace

## Skills

### Required
- Windows OS
- Apple OS
- Microsoft Office
- Google applications
- Zendesk
- Slack
- English language

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Gurugram-India/Teammate_R_2610_14062?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)