# IT Support Engineer

**Company**: Capital One
**Location**: Nottingham, Nottinghamshire
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Nottingham--Eng/IT-Support-Engineer_R1004016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aef73411-aab

## Description

As an IT Support Engineer at Capital One, you will play a pivotal role in delivering top-tier technical support and service excellence.

You will act as a trusted partner, utilising our modern technology stack to empower associates across both Windows and Mac platforms.

In this role, you will focus on delivering a seamless and personable user experience by proactively addressing requests and resolving technical issues.

**Responsibilities**

- Deliver exceptional customer service to internal end users, acting as a supportive and responsive point of contact to ensure high satisfaction and continuous office operations.

- Provide welcoming, customer-focused incident resolution in person at the IT bar and remotely.

- Manage user requests, service changes, and technical problems efficiently with clear, helpful communication.

- Identify and implement service improvements driven by end-user feedback and support trends.

**Requirements**

- Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms.

- Expertise in management tools including Intune, Jamf, Airwatch.

- Hands-on experience of Google Workspace.

- Knowledge of ServiceNow, Jira and Confluence.

- Effective communication with associates at all levels, both technical and non-technical.

- Ability to work autonomously whilst being part of a wider team.

**Benefits**

- Competitive salary

- High performers strong and diverse career progression

- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance

- Flexible benefits available including season-ticket loans, cycle to work scheme, and enhanced parental leave

- Open-plan workspaces and accessible facilities designed to inspire and support you

**Work Arrangements**

- Permanent position based in our Nottingham Head Office

- Required to be based in our Nottingham office at least 3 days a week on Tuesdays, Wednesdays, and Thursdays

## Skills

### Required
- Windows 11
- MacOS
- Virtual Desktops (AWS Workspaces)
- Mobile
- VC (Zoom)
- digital signage platforms
- Intune
- Jamf
- Airwatch
- Google Workspace
- ServiceNow
- Jira
- Confluence

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Nottingham--Eng/IT-Support-Engineer_R1004016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)