# Center of Excellence Engineer

**Company**: Cloudflare
**Location**: In-Office
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8220770?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aef541f1-605

## Description

As a Center of Excellence Engineer (CEE), you will provide technical guidance to Cloudflare customers. Working within the GTM organization and reporting to a Center of Excellence Leader, the Center of Excellence Engineer (CEE) helps Cloudflare customers and internal teams through structured onboarding, technical guidance, adoption support, and scalable enablement.

Key Responsibilities:

- Customer Onboarding and Deployment Readiness: Own the end-to-end technical onboarding experience for assigned customers post-provision. Lead structured onboarding calls, guide customers to configure initial Cloudflare settings (e.g., DNS records, SSL/TLS modes, WAF rules, Zero Trust policies), and validate that traffic is behaving as expected before the customer is declared live.

- Cloudflare Configuration Guidance: Guide customers through Cloudflare configuration steps for applicable platform capabilities, including DNS, SSL/TLS, CDN, Application Security, Zero Trust/SASE, Network Services, and other Cloudflare products as assigned.

- Customer Technical Guidance and Enablement: Deliver standardized customer guidance sessions, technical walkthroughs, workshops, bootcamps, 1:1 technical engagements and 1:many technical sessions covering Cloudflare product specific best practices, migration procedures, and post-deployment administration.

- Documentation and Engagement Hygiene: Produce and maintain clear technical and operational artifacts, including call summaries, action item trackers, onboarding plans, runbooks, and handoff materials.

- Cross-Functional Coordination and Escalation Management: Coordinate with Cloudflare Customer Engineering, Support, Product, Engineering, Account, and other internal teams to route complex technical issues, document blockers, support escalations, and maintain continuity of customer outcomes.

- Operational Improvement and Knowledge Sharing: Contribute to reusable templates, procedures, technical guides, internal knowledge articles, automation scripts, AI-assisted workflows, and process improvements that improve the quality, consistency, and efficiency of customer onboarding and customer engineering activities.

- Technical Breadth and Continuous Development: Build and maintain working knowledge across Cloudflare product foundations, including Application Security, CDN, Zero Trust/SASE, and Network Services, at a depth appropriate to onboarding, adoption, troubleshooting, and technical advisory scenarios.

Minimum Qualifications:

- 5-12 years of experience in a customer-facing technical role such as Customer Engineer, Technical Support, Implementation Engineer, Onboarding Engineer, Sales/Systems Engineer, Technical Account Manager, or NOC/SOC analyst or equivalent hands-on technical experience managing customer deployments.

- Cloudflare product foundations: working knowledge of Application Security, CDN, Zero Trust/SASE, and Network Services.

- Networking fundamentals: understanding of DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.

- Web security basics: familiarity with OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.

- Configuration and integration: hands-on experience with the Cloudflare Dashboard, and comfort with Terraform, API-based configurations, or identity providers such as Okta, Azure AD, and SAML/OIDC integrations.

- Observability: ability to read and interpret Security Events, Logs, cURL outputs, and HAR files; awareness of common causes of 5xx/4xx errors post-onboarding.

- Scripting and APIs: ability to read and debug REST API calls; basic proficiency with Python and Bash.

## Skills

### Required
- Cloudflare product foundations
- Application Security
- CDN
- Zero Trust/SASE
- Network Services
- DNS
- TLS/SSL
- HTTP/HTTPS
- CIDR
- NAT
- BGP
- OWASP
- WAF rules
- OAuth
- SAML
- MFA
- Zero Trust principles
- Terraform
- API-based configurations
- Python
- Bash

### Nice to have
- Cloudflare Certifications
- Prior Cloudflare Experience
- Automation Mindset
- AI-Augmented Workflow
- Fluency in English

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8220770?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)