# Technical Systems Engineer

**Company**: Cisco
**Location**: Bangalore, India
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Technical-Systems-Engineer_2026989-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-systems-engineer-aeda5e5a-246/

## Description

The Commerce Quote to Order team at Cisco enables the company's go-to-market strategy with a commercial platform focusing on hardware, software subscription, and services through data-driven solutions.

As a Technical Systems Engineer with Commerce Product Management & Engineering, you will be responsible for platform operations and lead the reliability, performance, and operational excellence of the Cisco Commerce Platform.

Your responsibilities will include:

- Driving end-to-end platform availability, reliability, and resilience across core commerce platforms

- Participating in production incidents, coordinating multi-functional triage calls, performing rapid root-cause isolation, and implementing recovery actions

- Ensuring operational readiness, load resilience, and enhanced support coverage for critical business events, high-volume booking periods, and fiscal quarter-end cutovers

- Investigating complex multi-tier transaction failures across microservices, API gateways, enterprise service buses, and asynchronous messaging backends (Apache Kafka)

- Leveraging APM and log aggregation tools (e.g., Splunk, AppDynamics) to derive relevant insights and platform improvements

- Developing automated health checks, anomaly detection routines, and self-healing automation scripts to remediate operational issues before they impact end users

- Ensuring timely and effective resolution of issues while maintaining a high level of customer satisfaction

- Documenting processes, resolutions, and recurring issues for knowledge management and training purposes

The minimum qualifications for this role are:

- Bachelor's degree in Engineering with 6-7 years of significant professional experience

- 6+ years in Platform Operations, Site Reliability Engineering (SRE), Technical Systems Support, or Production Infrastructure Engineering

- 5+ years of operational experience supporting high-volume enterprise commerce platforms

- Deep understanding of microservices architecture, RESTful APIs, API Gateways, and event-driven architecture (Apache Kafka, JMS)

- Scripting & Automation: Strong Python scripting skills for automation, synthetic monitoring, and system integration

- Experience with AI to correlate events, transactions, and generate insights for operational process and efficiency improvements

Preferred qualifications include:

- Excellent English interpersonal skills to collaborate successfully with global teams

- Strong Analytical and problem-solving skills

- Familiarity with Cisco Commerce architectures (e.g., CCW, CCW-R, Enterprise Agreement Workspaces etc.)

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## Skills

### Required
- Python
- microservices architecture
- RESTful APIs
- API Gateways
- event-driven architecture
- Apache Kafka
- JMS
- Splunk
- AppDynamics

### Nice to have
- English
- Analytical skills
- Cisco Commerce architectures

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Technical-Systems-Engineer_2026989-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)