# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: High Wycombe, Buckinghamshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400078124?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.

You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Key responsibilities include:

- Collaborating with other managers to ensure the success of the shopping experience of the overall store

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00.

To be successful in this role, you will need:

- Previous line management responsibilities in a fast-paced, operational environment

- Experience providing brilliant customer service and coaching a team to do the same

- Ability to deliver KPIs or other performance indicators

- Experience managing disciplinaries, performance issues, or other similar employee relations issues

- Operational leadership skills, with the ability to lead operations alone in the absence of more senior management

In terms of benefits, Sainsbury's Supermarkets Ltd offers:

- A discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday

- An annual bonus scheme based on company and individual performance

- Free food and hot drinks provided for colleagues in all stores

- Generous holiday entitlement, maternity and paternity leave

- Pension matching 4-7.5% of contributions

- Sainsbury's share scheme

- Wellbeing support, including emotional support, counselling, legal and financial advice

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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