# Administration Assistant

**Company**: Davies
**Location**: Stoke-on-Trent, Staffordshire
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/681caae4-308d-4863-bbf0-432373557572?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aeb8c711-69e

## Description

Davies are looking to recruit a Customer Relations Administrator to join our team on a 12 month contract in our Stoke office. As a Customer Relations Administrator, you’ll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries.

## Key Responsibilities

- Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country

- Assessing and acknowledging all data or information requests as appropriate

- Co-ordinate the collation of all data relevant to data subject access requests

- Efficiently handling client and policyholder queries, whilst following standard procedures

- Ensuring compliance with our contractual and regulatory requirements

- Recording full and accurate updates within our systems

- Contributing to a happy team working environment

## Skills, Knowledge & Expertise

- Previous experience with handling data subject access requests would be advantageous

- A professional and adaptable communication style – both written and verbal

- Efficient administrative skills

- A keen eye for detail

- Strong numeracy, literacy, and IT skills

- A proactive attitude, and an enthusiastic approach

## Benefits

- Career & Purpose

- Davies Innovation Lab

- Leadership training programme

- Funding for professional qualifications

- Thrive at Davies; learning opportunities

- Environmental & Social

- The Davies Foundation

- Local charity funding

- Pennies To Heaven

- Employee Resource Groups

- Employee volunteering programme

- Financial Health

- Pension, 5% employee and 5% employer contribution

- My Choices at Davies provides; High Street discounts and Financial wellbeing hub

- Life assurance: x4

- Refer a Friend

- Cycle to Work Scheme

- Lease car salary sacrifice

- Davies Incentive Plan

- Enhanced maternity, paternity and adoption pay

- Mental, Physical & Emotional Wellbeing

- Wellbeing centre; move, munch, money & mind focus

- Discounts with 100's of UK retailers

- EAP; 24/7 confidential helpline

- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years

- Flexible working

- Dress for your day

- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

## Skills

### Required
- data subject access requests
- administrative skills
- numeracy
- literacy
- IT skills
- communication skills

### Nice to have
- previous experience with handling data subject access requests

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/681caae4-308d-4863-bbf0-432373557572?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)