# Senior Content Engineer

**Company**: Cisco
**Location**: Bangalore, India
**Experience**: senior
**Job type**: full-time
**Category**: Communications
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Senior-Content-Engineer---Technical-Documentation---Generative-AI_2030158-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-content-engineer-aeb2caaa-d80/

## Description

At Cisco, our Technical Communications team plays a vital role in delivering clear, accurate, and user-centric technical content that helps customers successfully adopt and use our networking technologies.

As a Senior Content Engineer, you will lead strategic content initiatives, champion AI-driven innovation, and establish scalable documentation practices that enhance content quality, efficiency, and customer experience.

Responsibilities:

- Define documentation strategies, standards, workflows, and governance to ensure consistent, high-quality content.

- Leverage Generative AI and LLMs to automate workflows, improve content accuracy, and enhance efficiency.

- Design scalable content solutions, optimize CMS platforms, and enable structured, reusable, AI-ready documentation.

- Establish quality metrics and leverage analytics and customer feedback to improve content effectiveness.

- Partner with Engineering, Product Management, and stakeholders to align documentation with product roadmaps.

- Lead complex documentation initiatives, optimize resources, and drive process improvements.

- Guide technical writers, share best practices, and champion AI tool adoption.

- Influence content strategy and drive innovative, customer-focused documentation solutions.

Minimum Qualifications (Must-Have Skills):

- 12+ years in Technical Writing, Content Engineering, or Technical Communications, with experience leading complex documentation initiatives.

- Expertise in content architecture, structured authoring, CMS, content reuse, and documentation governance.

- Experience documenting complex software or networking products, with a strong understanding of networking technologies.

- Proven ability to lead cross-functional initiatives, define content quality metrics, mentor teams, and influence stakeholders.

- Experience with DITA, XML, Markdown, Git-based documentation workflows, or Docs-as-Code.

- Exposure to content analytics, automated quality validation, personalization, and workflow automation.

- Practical experience with LLMs, prompt engineering, AI-assisted content creation, and quality validation, along with driving AI adoption, mentoring global teams, and promoting knowledge sharing.

Benefits: No specific benefits mentioned.

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## Skills

### Required
- content architecture
- structured authoring
- CMS
- content reuse
- documentation governance
- DITA
- XML
- Markdown
- Git-based documentation workflows
- Docs-as-Code
- LLMs
- prompt engineering
- AI-assisted content creation
- quality validation

### Nice to have
- Agile methodologies
- CI/CD workflows
- API documentation
- digital transformation initiatives
- mentoring global teams
- conducting technical training
- leading organizational knowledge-sharing initiatives

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Senior-Content-Engineer---Technical-Documentation---Generative-AI_2030158-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)