# Team Leader Inhouse Sales

**Company**: AVL DiTEST GmbH
**Location**: Cadolzburg
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Automotive

**Apply**: https://jobs.avl.com/job/Cadolzburg-Teamleiter-Inhouse-Sales-%28mwd%29/1432005933/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_aead9eda-6e1

## Description

We are seeking a highly motivated and experienced Team Leader Inhouse Sales to lead our customer service team. As a Team Leader, you will be responsible for ensuring the operational and technical excellence of our service department. You will lead a team, manage KPIs and processes, drive technical problem-solving, and ensure high customer satisfaction from initial contact to final solution.

**Responsibilities:**

- Lead, motivate, and develop an operational customer care team

- Ensure excellent customer experience from inquiry to order fulfilment and final solution

- Manage daily operations and monitor relevant KPIs and SLAs

- Handle escalations and key account management with a focus on transparent, solution-oriented communication

- Take responsibility for order handling, including order recording, deadline monitoring, coordination with logistics, service, and internal interfaces

- Continuously optimise processes along the customer journey, including digitalisation and efficiency improvements

- Collaborate closely with sales, technical, product management, and finance teams

- Provide operational support in daily business, particularly for complex issues

**Requirements:**

- Completed studies or comparable education, preferably in a technical, commercial, or operational field

- Leadership experience or clear leadership personality from an operational environment (customer care, service, logistics, order processing, production, etc.)

- High customer orientation, very good communication and problem-solving skills

- Enjoy organising, developing, and designing processes for operational teams

- Familiarity with basic key performance indicators (KPIs, SLAs) and digital tools

- Very good German and good English language skills

**What We Offer:**

- Flexible working hours, flexible time-off, and remote work options

- Work in an independent business unit with flat hierarchies, integrated into the infrastructure of a global corporation

- Open, development-oriented teams and a lived feedback culture

- 30 days of vacation, attractive employee discounts, and a free parking space with charging stations for e-vehicles and e-bikes

- Urban Sports Club membership and JobRad

**About AVL:** AVL is one of the world's leading mobility technology companies for development, simulation, and testing in the automotive industry and other sectors.

## Skills

### Required
- Leadership
- Customer Care
- Communication
- Problem-solving
- Process Optimisation
- Digital Tools

### Nice to have
- Technical Knowledge
- Commercial Awareness
- Operational Experience

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Source: [Apply at jobs.avl.com](https://jobs.avl.com/job/Cadolzburg-Teamleiter-Inhouse-Sales-%28mwd%29/1432005933/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)