# CRM Engineer

**Company**: London Stock Exchange Group (LSEG)
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/London-United-Kingdom/Salesforce-Developer_R0124507?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ae9ee57e-da8

## Description

The CRM Engineer role is critical to maintaining the operational support, administration, governance, and continuous improvement of the Salesforce platform, which supports key business functions including Client Services, Onboarding, Sales, Marketing, and Operations.

The CRM Engineer will be responsible for ensuring platform stability, security, user support, release management, and the delivery of enhancements that enable business growth and operational efficiency.

**Key Responsibilities:**

- Salesforce Administration:

- Perform day-to-day administration of the Salesforce platform.

- Manage users, roles, profiles, permission sets, and security controls.

- Administer custom objects, fields, page layouts, validation rules, flows, and approval processes.

- Monitor platform health, data quality, and system performance.

- Support access provisioning, deprovisioning, and periodic access reviews.

- Application Support:

- Provide Level 2/Level 3 support for Salesforce incidents and service requests.

- Troubleshoot system issues and perform root cause analysis.

- Coordinate with development, infrastructure, and vendor teams to resolve production issues.

- Ensure compliance with service level agreements and operational standards.

- Release & Change Management:

- Support Salesforce releases, deployments, and platform upgrades.

- Participate in testing, change assessments, and production validation activities.

- Maintain release documentation and deployment records.

- Support regression testing and post-release monitoring.

- Business Engagement & Delivery:

- Work closely with business stakeholders to gather and analyse requirements.

- Translate business requirements into scalable Salesforce solutions.

- Support the delivery of automation, workflow improvements, and CRM enhancements.

- Provide end-user guidance and training where required.

- Governance & Compliance:

- Support audit, risk, compliance, and governance activities.

- Maintain documentation, process maps, and administration standards.

- Participate in role reviews, recertification exercises, and security assessments.

- Ensure adherence to organisational policies and Salesforce best practices.

- Continuous Improvement:

- Identify opportunities to improve processes through Salesforce functionality and automation.

- Support adoption of Salesforce AI and emerging platform capabilities.

- Contribute to the CRM roadmap and strategic initiatives.

**Required Skills & Experience:**

- Essential:

- Proven experience as a Salesforce Administrator or CRM Engineer.

- Strong understanding of Salesforce security, data model, and administration.

- Experience with Salesforce Flow, reports, dashboards, and automation tools.

- Experience supporting business-critical applications within a complex enterprise environment.

- Strong analytical and problem-solving capabilities.

- Excellent stakeholder management and communication skills.

- Experience working within Agile delivery environments.

- Desirable:

- Experience with Salesforce Service Cloud and Sales Cloud.

- Knowledge of Salesforce integrations and APIs.

- Exposure to DevOps, CI/CD, JIRA, and ServiceNow.

- Experience supporting AI-enabled Salesforce capabilities such as Agentforce or Einstein AI.

- Basic understanding of Apex and Lightning technologies.

**Qualifications:**

- Essential:

- Degree in Information Technology, Computer Science, Business Systems, or equivalent experience.

- Preferred:

- Salesforce Certified Administrator.

- Salesforce Advanced Administrator Certification.

- Salesforce Business Analyst or Platform App Builder Certification.

**Benefits:**

- LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

## Skills

### Required
- Salesforce Administration
- Salesforce Flow
- reports
- dashboards
- automation tools
- Agile delivery environments
- analytical and problem-solving capabilities
- stakeholder management
- communication skills

### Nice to have
- Salesforce Service Cloud
- Salesforce Sales Cloud
- Salesforce integrations
- APIs
- DevOps
- CI/CD
- JIRA
- ServiceNow
- Agentforce
- Einstein AI
- Apex
- Lightning technologies

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/London-United-Kingdom/Salesforce-Developer_R0124507?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)