# CX Business Intelligence Analyst

**Company**: Gusto
**Location**: Chicago, IL - Remote; Denver, CO - Hybrid; Las Vegas, NV - Remote; New York, New York, United States; Phoenix, AZ - Remote; San Francisco, CA - Hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $111,160/yr to $138,950/yr in Denver & most major metro locations, and $134,735/yr to $168,419/yr for San Francisco & New York
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8119978?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ae96210a-eea

## Description

Gusto's Customer Experience team is changing how they serve small businesses with new service models, a telephony platform migration, and data infrastructure. We're hiring a Business Intelligence Analyst to own the data layer, building pipelines, models, and dashboards to make CX data trustworthy and self-serve.

Responsibilities:

- Lead ambiguous problems, designing analysis and measurement frameworks, and enforcing data integrity

- Deliver high-impact projects, balancing trade-offs to maximize business value

- Partner with CX leaders, data-science teams, and tool developers to align on strategy

- Apply advanced statistical methods and AI-driven anomaly detection to uncover opportunities and diagnose performance issues

- Develop and scale reporting, defining DBT and Snowflake data pipeline requirements

- Work independently, prioritizing and delivering data projects

- Scale the craft, up-leveling the team's best practices in data modeling and schema design

- Present complex findings in a structured, compelling way to technical and non-technical stakeholders

Requirements:

- 3+ years of experience in Data Analytics, Data Engineering, or Data Governance

- Strong SQL and Python proficiency

- Strong foundation in data modeling, schema design, and data quality best practices

- Proven experience building and maintaining robust data reporting pipelines and ETL workflows

- Demonstrated experience designing or operating governance for AI-assisted analytics outputs

- Clear, direct communication style

- Comfortable working independently and managing competing priorities

- Frequent, practical use of AI in analytics workflows with concrete examples

## Skills

### Required
- SQL
- Python
- data modeling
- schema design
- data quality best practices
- AI-driven anomaly detection
- DBT
- Snowflake

### Nice to have
- Databricks
- AI-augmented modeling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8119978?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)