# Credit Operations Manager

**Company**: Stripe
**Location**: Chicago
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8213951?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ae81ef48-5c1

## Description

## Job Overview

As a Credit Operations Manager at Stripe, you will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations. You will help enable new and existing Stripe products by translating product strategies into operational capabilities and appropriate credit controls.

## Responsibilities

- Lead, motivate, and develop a high-performing Credit Operations team by setting clear goals, providing regular coaching and feedback, and supporting professional growth.

- Assess the team’s current and future capability needs and partner on hiring, workforce planning, and development strategies to close material gaps.

- Set priorities for the team in alignment with Credit’s broader strategy and translate them into clear goals, work plans, and operating mechanisms.

- Evolve Credit Operations’ systems, processes, and operating model to improve decision quality, mitigate emerging risks, and scale efficiently.

- Support new and existing Stripe products by assessing credit and operational impacts, defining requirements and controls, and preparing Credit Operations for launch and ongoing support.

- Partner with Risk leadership and cross-functional stakeholders to prioritize investments in risk mitigation, operational efficiency, and user experience.

- Use AI-enabled tools and partner with technical and operational stakeholders to test and implement automation, with appropriate quality controls and change management.

- Define and manage operating metrics and service-level agreements, using performance insights and root-cause analysis to drive improvements.

- Oversee credit-related vendor performance and ensure work meets applicable quality and compliance standards.

## Requirements

- 10-15 years of work experience in commercial credit underwriting.

- 3-5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment.

- Experience in financial risk modeling or cash-flow forecasting.

- Proven track record of building, leading, and developing high-performing teams.

- Strong strategic thinking and problem-solving skills.

- Excellent communication and stakeholder-management skills.

- Demonstrated experience designing, launching, and scaling programs or operational capabilities.

- Experience using AI-enabled tools and partnering with technical and operational stakeholders to implement automation.

## Preferred Qualifications

- Experience supporting credit-related product launches or translating product capabilities into operational requirements.

- Strong knowledge of accounting principles and experience evaluating financial statements and business models.

- Experience analyzing data and creating dashboards using SQL.

- Experience partnering with engineering teams to develop or improve investigative and decisioning tools.

## Skills

### Required
- commercial credit underwriting
- financial risk modeling
- cash-flow forecasting
- team leadership
- strategic thinking
- problem-solving
- communication
- stakeholder management
- AI-enabled tools
- automation

### Nice to have
- credit-related product launches
- accounting principles
- financial statement evaluation
- SQL
- engineering partnerships

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8213951?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)