# Customer Service Manager

**Company**: Red Bull España, S.L.
**Location**: Madrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.redbull.com/en/customer-service-manager-ref34393g?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ae7dfb83-54d

## Description

We are seeking a Customer Service Manager to join our team in Madrid. As a Customer Service Manager, you will be responsible for leading a team to deliver exceptional customer experiences, managing key customer relationships, and driving process improvements.

**Responsibilities:**

- Pro-actively engage key customers to maintain required knowledge of their practices, needs, and strategies

- Identify and implement client optimization and service uplift opportunities

- Provide strong leadership to the Customer Service team, building engagement, accountability, and a high-performance culture

- Ensure a clear, clean, transparent, and comprehensive Order-to-Cash (O2C) flow

- Deliver month-end processing and support internal and external audits

- Optimize processes through standardization and automation of related workflows within SAP or other IT tools

**Requirements:**

- Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment

- Bachelor's degree or equivalent

- Deep understanding of the B2C environment and its players

- Strong project management skills with attention to detail and commitment to deliver quality results

- Ability to cope in a fast-paced environment within a global organizational framework

- Good knowledge of drafting contracts

- Fluent in Spanish and English (both written and spoken)

- Solid experience in leading and managing teams

- Process-oriented with a holistic view and experience in change management

- Profound analytical skills and creative problem-solving

**Benefits:**

- Competitive salary

- Opportunity to work with a dynamic and creative team

- 10% travel requirement

**About Red Bull:**

Red Bull España, S.L. operates from its office in Madrid, where dynamic and creative teams work together to grow the brand and give wings to people and ideas.

## Skills

### Required
- Customer Service
- Team Management
- Process Improvement
- SAP
- Project Management
- Analytical Skills
- Creative Problem-Solving
- Contract Drafting
- Change Management
- Spanish

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Source: [Apply at jobs.redbull.com](https://jobs.redbull.com/en/customer-service-manager-ref34393g?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)