# Premier/e de Réception H/F

**Company**: AccorHotel
**Location**: Lyon, Auvergne-Rhône-Alpes
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161102269-premier-e-de-reception-h-f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/premier-e-de-r-ception-h-f-ae3dbe41-4b5/

## Description

Join AccorHotel, a leading hospitality group, as a Reception Manager at the Carlton Lyon - MGallery Collection.

As a key member of the reception team, you will work closely with the Head of Reception to ensure seamless service delivery and create memorable experiences for our clients.

Key responsibilities include:

- Supervising and motivating the reception team

- Ensuring high-quality customer service and relations

- Managing arrivals, departures, billing, and payments

- Handling reservations and room assignments

- Responding professionally to calls, emails, and requests

- Resolving customer complaints and providing tailored solutions

- Developing additional sales opportunities

- Promoting the ALL loyalty program

- Personalizing the customer experience

- Conducting administrative checks and controls

Requirements:

- Proven experience in hotel reception management

- Excellent leadership and interpersonal skills

- Strong organizational and communication skills

- Fluency in French and English; proficiency in a third language is an asset

- Ability to work in a fast-paced environment and adapt to changing situations

Benefits:

- Monthly food allowance

- Rotating shifts (morning, day, and evening)

- 50% reimbursement of public transportation costs

- 13th month salary

- Heartist advantage card with exclusive offers

- Health and accident insurance

- Social and Economic Committee (CSE)

- Employee savings plan

- Profit-sharing

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## Skills

### Required
- French
- English
- Leadership
- Communication
- Organization
- Customer Service

### Nice to have
- Third language

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161102269-premier-e-de-reception-h-f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)