# Learning & Development Manager II

**Company**: ZoomInfo
**Location**: Chennai, Tamil Nadu
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: HR
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8649160002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_adf7fdf0-e40

## Description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life.

About the role: The Learning and Development Manager (Customer/Product training) is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite.

Responsibilities:

- Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.

- Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.

- Work on accounts and problems of moderate scope.

- Exercise judgment within defined procedures and practices to determine appropriate action.

- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.

- Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.

- Work cross-functionally with Onboarding Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.

- Other related duties as assigned.

Requirements:

- 2-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.

- Excellent communication, presentation and organizational skills.

- Demonstrated success engaging with a variety of audience sizes and improving technology adoption.

- Working familiarity using a video conferencing tool for virtual presentations.

- Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, Gmail and Google calendar.

Preferred Qualifications:

- Proficiency in Google-Suite products.

- Proficiency with CRM or tracking/management system, preferred but not required.

- Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.

## Skills

### Required
- Salesforce
- video conferencing
- Google Suite
- CRM
- communication
- presentation
- organizational

### Nice to have
- Google-Suite products
- CRM or tracking/management system

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8649160002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)