# Wireless Escalation Engineer

**Company**: Cisco
**Location**: Bangalore, India
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Wireless-Escalation-Engineer---Cisco-Wireless-engineering----8-12-years_2028463-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/wireless-escalation-engineer-adf19346-416/

## Description

Join the Cisco Enterprise Network Wireless and Cloud Escalations Team, supporting a $4B portfolio. As a Wireless Escalation Engineer, you will handle sensitive customer escalations, troubleshoot and debug Cisco Wireless products, and collaborate with cross-functional teams to resolve customer adoption barriers.

**Your Impact**

- Handle sensitive customer escalations and work closely with Engineering to troubleshoot and debug Cisco Wireless products

- Spearhead customer success and provide voice of the customer back to the development team to drive product and customer satisfaction improvements

- Increase test efficiency and effectiveness through review of customer found issues and application of appropriate test approach, technology, tools, and innovation

**Responsibilities** You dedicate 70% of your time to operational responsibilities:

- Review and analyze escalation requests to facilitate and triage resolution paths

- Identify and resolve technical issues across Cisco Systems Inc Wireless full-stack solution

- Perform on-site engagement for top severity issues where required

- Navigate diligently through demanding technical/business situations and drive varied functional teams towards a technical solution

- Build a systemic approach to remediate recurring problems (scripting, data analysis)

- Maintain a professional profile, both technically and politically, within incident management

You dedicate 20% of your time to professional development:

- Achieve technical certifications, develop programming/scripting skills

- Attend and represent Cisco Wireless at industry meetups, webinars, and conferences

- Stay updated on networking standard methodologies and competitor solutions

- Explore new tools and investigate advancements in the field of technology

You dedicate 10% of your time to contribute to expert-level documentation:

- Provide in-depth documentation to build the internal knowledge base

- Articulate interesting issues/projects to Support and other Cisco Systems Inc Business Units

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## Skills

### Required
- network infrastructure
- wireless access points
- firewall
- routers
- switches
- controllers
- Python

### Nice to have
- CCIE
- CWNE GCP
- AWS certification
- AI/ML

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Wireless-Escalation-Engineer---Cisco-Wireless-engineering----8-12-years_2028463-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)