# Support Engineer, U.S. Government Support

**Company**: GitLab
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $95,200-$160,800 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8628780002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_adee96f8-a71

## Description

As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world.

Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible.

In this role, you will engage deeply with GitLab through the command line; analyzing logs, system behavior, and application performance with strong Linux fundamentals and an understanding of how GitLab's components interact end-to-end.

You may partner with Product and Engineering to reproduce and document edge-case defects using sanitized or redacted data, or contribute directly to the product by opening merge requests that resolve customer-impacting issues.

Beyond resolving individual cases, you'll help strengthen GitLab by improving documentation, support workflows, and institutional knowledge, ensuring that lessons learned in highly regulated environments benefit the broader platform; all while working in a fully remote, highly collaborative environment built on trust, autonomy, and shared ownership.

Responsibilities:

- Collaborate closely with public sector customers, including U.S. government agencies, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints.

- Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior.

- Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues.

- Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes.

- Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities.

- Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments.

- Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions.

Requirements:

- Due to government security requirements, you must be a United States Citizen.

- Experience managing customer-facing cases across the full support lifecycle.

- Strong Linux systems administration knowledge.

- Familiarity with AI/LLM-powered developer tooling and gateway architectures.

- Ability to use scripting languages and work within model-view-controller frameworks.

- Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows.

- Skill in creating and maintaining clear, accurate support content and technical documentation.

- Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers.

- Familiarity with DevOps practices and container-orchestration technologies.

- Understanding of common information security and compliance concepts and controls.

Benefits:

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- Linux
- GitLab
- AI/LLM-powered developer tooling
- scripting languages
- DevOps practices
- container-orchestration technologies
- information security and compliance concepts

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8628780002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)