# Dental Inbound Contacts Representative

**Company**: Humana Inc.
**Location**: Remote Ohio
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $39,000 - $49,400 per year
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Ohio/Inbound-Contact-Representative-2----Dental_R-434752?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_adda94c4-6fd

## Description

As a Dental Inbound Contacts Representative, you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Consumer Contacts team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps,helping ensure they feel informed and supported.

**Responsibilities:**

- Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment

- Address multiple member and provider needs, including benefit questions, service issues, and general inquiries

- Escalate unresolved and pending customer grievances

- Document all interactions, actions taken, and outcomes in internal systems

- Resolve routine to moderately complex issues by following established guidelines and workflows

- Identify issues requiring escalation and ensure handoff to the appropriate teams

- Meet quality, productivity, and customer experience expectations

**What Success Is:**

- Members feel heard, supported, and satisfied with their experience

- We are proactive and resolve issues on the first contact whenever possible

- Documentation is complete, clear, and compliant

- Experience empathizing with frustrated customers, and accountability in every interaction

**Requirements:**

- Minimum 2 years of customer service experience

- Must reside in the Central or Eastern Time Zone

- Customer service mindset with a genuine desire to help others

- Experience documenting customer issues in detail

- Experience assessing support requests in multiple systems simultaneously and escalating based on severity

- Experience interpreting and responding to customer requests

- Experience excelling within performance-focused settings

**Preferred Qualifications:**

- Associate or bachelor's Degree

- Previous inbound call center experience

- Healthcare, Dental or insurance industry experience

**Training Schedule:**

- This position is scheduled to start on January 4, 2027. Training will begin on day one and last five to six weeks with a schedule of 8:30 AM to 5:00 PM Eastern, Monday through Friday.

**Work Schedule Following Training:**

- Following training, you will be assigned an 8-hour shift between 11:00 AM and 9:00 PM Eastern, Monday through Friday. Shift bids periodically occur, based on business needs and is based on performance and tenure

**Benefits:**

- Medical, dental and vision benefits

- 401(k) retirement savings plan

- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)

- Short-term and long-term disability

- Life insurance

## Skills

### Required
- customer service
- documentation
- escalation
- problem-solving

### Nice to have
- inbound call center experience
- healthcare experience
- dental experience
- insurance experience

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Source: [Apply at humana.wd5.myworkdayjobs.com](https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Ohio/Inbound-Contact-Representative-2----Dental_R-434752?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)