# Senior Customer Service Advisor

**Company**: Barclays
**Location**: Shrewsbury, Castle Street
**Experience**: senior
**Job type**: full-time
**Salary**: £27,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Shrewsbury-Castle-Street/Senior-Customer-Service-Advisor_JR-0000124055?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_adb299e2-ae3

## Description

We are seeking a Senior Customer Service Advisor to join our team at Barclays. As a Senior Customer Service Advisor, you will provide exceptional customer service while resolving more complex customer needs and requests.

**Accountabilities:**

- Provide customer service through various communication channels including chat, email, and phone

- Execute customer service requirements to resolve complex, specific customer needs and provide a unique, personalised resolution for each case

- Collaborate with teams across the bank to align and integrate customer care processes

- Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations

- Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments

- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders

- Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

**Analyst Expectations:**

- Meet the needs of stakeholders/customers through specialist advice and support

- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles

- Likely to have responsibility for specific processes within a team

- Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources

- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard

**Benefits:**

- Competitive salary of £27,700

- Comprehensive core benefits package, including a pension plan, private medical insurance, life insurance, and income protection

**Requirements:**

- Background in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs

- Passion for helping people and exceptional customer service skills

## Skills

### Required
- customer service
- communication
- problem-solving
- teamwork
- leadership

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Shrewsbury-Castle-Street/Senior-Customer-Service-Advisor_JR-0000124055?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)