# Senior IT Engineer

**Company**: Typeform
**Location**: Germany (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/typeform/jobs/8330526?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ada1b6c8-0fc

## Description

At Typeform, we believe technology should make work simpler, smarter and more human.

We're looking for a Senior IT Engineer to help shape the future of IT at Typeform. Someone who combines strong technical expertise with a passion for automation, AI and building better ways of working.

**Responsibilities**

### Own and improve our IT operations

- Act as a senior escalation point for complex IT incidents, requests and technical challenges, taking ownership through to resolution.

- Help maintain secure, reliable and scalable internal technology systems.

- Apply ITIL best practices across incident, change, problem and service management.

- Improve service performance, documentation, operational processes and the overall employee experience.

- Work closely with the wider IT team to balance daily support with longer term engineering projects.

### Build smarter systems through AI and automation

- Identify opportunities to automate repetitive tasks and improve workflows across IT.

- Design and implement AI powered solutions that improve service delivery, productivity and operational efficiency.

- Improve employee onboarding, offboarding, access management and software lifecycle processes.

- Use APIs, integrations, scripting and automation tools to connect systems and remove unnecessary manual work.

- Explore emerging AI technologies and turn promising ideas into practical solutions, with appropriate security and governance.

### Think like a product owner

- Take ownership of specific IT services and capabilities, from identifying problems through to delivering improvements.

- Work with stakeholders to understand their needs and prioritise improvements based on business impact.

- Build and maintain clear roadmaps and project backlogs.

- Measure the success of improvements through service quality, efficiency, reliability and employee experience.

- Lead technical changes, migrations and improvements with clear communication, risk management and planning.

### Collaborate across Typeform

- Partner with Security, People, Finance, Procurement and Engineering to deliver secure and effective technology solutions.

- Communicate technical concepts clearly to both technical and nontechnical colleagues.

- Share knowledge, improve documentation and support the development of other IT team members.

- Help create a culture of ownership, continuous improvement and experimentation.

**Requirements**

- Strong experience in corporate IT engineering, systems engineering or IT service management within a modern SaaS or technology company.

- ITIL certification and practical experience applying ITIL principles across incident, change, problem and service management.

- Proven experience troubleshooting complex issues across corporate IT systems, identity, access, devices, applications and integrations.

- Strong hands on experience with modern IT environments, particularly Apple devices, Okta, Google Workspace, Slack and Atlassian.

- Experience building automation using APIs, scripting, integrations or workflow automation tools.

- Practical experience using AI to improve IT operations, support processes or internal productivity.

- Experience improving employee lifecycle processes, including onboarding, offboarding, provisioning and access management.

- Strong problem solving skills and the ability to take ownership of technical challenges from investigation through to resolution.

- A product mindset, with experience prioritising improvements, managing stakeholders and delivering measurable outcomes.

- Excellent communication skills and the ability to work effectively across technical and business teams.

## Skills

### Required
- ITIL certification
- corporate IT engineering
- systems engineering
- IT service management
- Apple devices
- Okta
- Google Workspace
- Slack
- Atlassian
- automation using APIs
- scripting
- integrations
- workflow automation tools
- AI
- problem solving

### Nice to have
- Experience designing AI driven IT workflows
- Familiarity with AI agents
- intelligent workflow orchestration
- knowledge management systems
- Experience integrating HR, identity, finance, asset management and IT service platforms
- Experience building internal tooling, dashboards or operational reporting
- Exposure to security, compliance, endpoint management and IT governance
- Experience leading technology migrations or large internal systems improvement projects

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/typeform/jobs/8330526?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)