# Head of Programmatic Customer Success **Company**: Anthropic **Location**: San Francisco, CA **Work arrangement**: hybrid **Experience**: executive **Job type**: full-time **Salary**: $365,000-$435,000 USD **Category**: Sales **Industry**: Technology **Wikidata**: https://www.wikidata.org/wiki/Q116758847 **Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5446607008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_ad8b237b-f5e ## Description Anthropic's mission is to create reliable, interpretable, and steerable AI systems. As the Head of Programmatic Customer Success, you will lead a new function focused on scalable digital journeys, AI-built engagement plays, and partner-delivered activation motions to drive habitual Claude adoption across a broader customer base. You will report to the Head of Strategic Deployments & Success and work closely with Product, Partnerships, Growth Marketing, and Strategy to design and operate the system that moves customers from signed contract to deeply embedded, outcome-centric usage. Key responsibilities: - Define the customer journey and moments that matter along the journey that lead to daily usage of Claude in a way that delivers outcomes for Claude users - Define and own the programmatic CS strategy: how we tier accounts, what motion each tier receives, and how customers move between them as their needs evolve - Design and ship digital success programs, including lifecycle communications, in-product nudges, and self-serve onboarding in a way that drives activation and habitual usage without human-touch coverage - Build and run AI-powered engagement plays that extend the team's reach; work with Product to clarify what this team builds versus what lives in the product itself - Set the quality bar and requirements for partner-led activation, and maintain a tight feedback loop with our Partnerships team who owns the partner ecosystem - Establish the metrics framework for programmatic success: define what 'activated' means at each tier, identify leading indicators, and build the instrumentation to track them - Run a rigorous experimentation program to understand which motions actually change customer behavior - Hire and lead a small, high-leverage team while bringing cross-functional partners along on the vision and the operating model Minimum qualifications: - Proven experience leading and building programmatic, digital success, lifecycle, or PLG motions at significant scale , with direct ownership of an adoption or activation outcome - Track record of building scalable systems and programs, not just managing existing ones; you've started from a blank page before - Strong cross-functional instincts , comfortable writing briefs that other teams execute against, resolving handoff ambiguity, and influencing roadmaps without direct authority - Data-driven approach to decision-making, including experience designing experiments that distinguish real behavior change from activity metrics - Experience managing and developing teams Preferred qualifications: - Experience spanning more than one of: digital/PLG, partner ecosystems, lifecycle marketing, or scaled CS , ideally combined into a single integrated motion - Hands-on familiarity with AI-powered workflows or automation as a force multiplier for a small team - Background working at a fast-growing technology company where the playbook was still being written - Experience with tiered coverage models and designing the handoffs between high-touch and low-touch The annual compensation range for this role is $365,000-$435,000 USD. ## Skills ### Required - programmatic customer success - digital success - lifecycle marketing - AI-powered workflows - automation - data-driven decision-making - team management ### Nice to have - digital/PLG - partner ecosystems - scaled CS - tiered coverage models --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5446607008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)