# CUSTOMER SERVICE ASSOCIATE - English & Chinese Languages

**Company**: Dow Jones
**Location**: Tokyo
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Tokyo/Customer-Service-Associate--English---Chinese-_Job_Req_56156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ad82d265-af2

## Description

We are seeking a Customer Service Associate to join our team, reporting to the Customer Service Supervisor. As a Customer Service Associate, you will provide high-quality customer support by telephone, email, web chat, and other supported channels across Dow Jones products and services.

Responsibilities:

- Provide high-quality customer support across multiple channels

- Assist customers with inquiries related to product navigation, content and data, technical support, billing and account administration, subscriptions, pricing, delivery, and other service-related needs

- Deliver professional and positive customer experiences that strengthen customer satisfaction, retention, and loyalty

- Take ownership of customer inquiries through resolution, using sound judgment and problem-solving skills to resolve complex issues

- Meet established key performance indicators, quality standards, and service-level expectations

- Collaborate with Customer Service teams and other Dow Jones departments to ensure escalated or complex issues are handled efficiently and correctly

- Maintain knowledge of Dow Jones products, services, systems, and procedures, with a willingness to learn and support additional products as business needs evolve

- Interact professionally with customers, internal stakeholders, and executives when appropriate

Requirements:

- High proficiency in Chinese, either Mandarin and/or Cantonese for both written and verbal communication within a corporate environment

- Fluency in English, for both written and verbal communication

- Strong customer focus with the ability to professionally assess and resolve customer inquiries

- Ability to quickly learn new products, systems, applications, and processes

- Strong attention to detail with the ability to multitask, prioritize, and work effectively independently and as part of a team

- Preferred experience working in a contact center or customer service environment

- Preferred experience handling complex customer concerns across multiple communication channels

- Preferred experience with Salesforce or other customer relationship management systems

- Preferred experience with customer retention, sales, research, or business information products

- Desired college degree or equivalent professional experience

- Desired additional language proficiency beyond the language required for the position

- Desired interest in developing expertise across multiple Dow Jones products and customer segments

- Desire to learn, grow, and build a career within Dow Jones

Benefits:

- Comprehensive Healthcare Plans

- Paid Time Off

- Retirement Plans

- Comprehensive Insurance Plans

- Education Benefits

- Family Care Benefits

- Subscription Discounts

- Employee Referral Program

## Skills

### Required
- Chinese
- English
- Customer Service
- Problem-solving
- Communication

### Nice to have
- Salesforce
- Customer Relationship Management
- Customer Retention
- Sales
- Research
- Business Information Products
- Mandarin
- Cantonese

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Source: [Apply at dowjones.wd1.myworkdayjobs.com](https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Tokyo/Customer-Service-Associate--English---Chinese-_Job_Req_56156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)