# Account Supervisor (6 Month FTC)

**Company**: DEPT®
**Location**: Toronto, ON
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: contract
**Salary**: $67,000 – $70,000 CAD
**Category**: Marketing
**Industry**: Marketing

**Apply**: https://job-boards.greenhouse.io/dept/jobs/8232061?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ad7bbe40-3cd

## Description

This is a 6-month fixed-term employee contract initially, with a likelihood of extension.

As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns, project-manage the production process end-to-end, and assist in leading a client services team.

You will be responsible for:

- Managing, drafting, and reviewing client briefs

- Ensuring client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritization

- Liaising with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations

- Distilling and transferring client feedback to designers, copywriters, and cross-functional teams

- Navigating ambiguous or unstructured client requests, identifying gaps, and providing strategic direction and context for internal teams

- Applying a strategic lens to client asks, assessing feasibility and next steps before moving work into production

- Prioritizing workloads for the team and escalating when needed

- Building strong client relationships through regular meetings, planning sessions, and ongoing partnership

- Working collaboratively with creative, strategy, and production teams to deliver high-quality CRM and digital communications under tight timelines

- Ensuring projects are delivered on time, on budget, and to a high creative standard

- Maintaining a strong understanding of DEPT® products and services and identifying opportunities to add value for clients

- Escalating internal or external issues that may positively or negatively impact accounts

We offer:

- A flexible, hybrid/remote working policy

- An excellent salary based on experience and equal pay policies

- Mental health support, and company sick pay scheme

- 15 days paid holiday annually (plus Public Holidays)

- Refreshments are provided in the office all week

- Enhanced family-friendly policies to support new parents

- Social and Cultural Events, plenty of opportunities to connect with colleagues through organized activities and celebrations

- Inspirational Talks, bringing the outside in with regular guest speakers and events

- Learning and Development, supporting your growth with continuous opportunities to learn and advance

- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®

- A reputation for doing good

- Awesome clients

- The opportunity for possibility

- Global annual DEPT® Cares Month

## Skills

### Required
- Client Services
- Account Management
- Strategic Planning
- Project Management
- Communication
- Relationship Management

### Nice to have
- CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dept/jobs/8232061?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)