# Support Delivery Lead

**Company**: OpenAI
**Location**: San Francisco
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $234K - $260K
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/2e645639-3362-42f7-b0b9-e99380c48d29?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ad7b10d8-13f

## Description

## Compensation

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The salary range for this role is $234K - $260K per year, with generous equity, performance-related bonuses, and the following benefits:

- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

- 401(k) retirement plan with employer match

- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time

- Mental health and wellness support

- Employer-paid basic life and disability coverage

- Annual learning and development stipend to fuel your professional growth

- Daily meals in our offices, and meal delivery credits as eligible

- Relocation support for eligible employees

- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

## About the Team

OpenAI's User Operations team supports customers' adoption of AI and ensures exceptional product experiences. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.

## About the Role

We are looking for a leader to build and scale our Support Engineering team, collaborating with strategic enterprise accounts, product and engineering teams, and field teams to solve complex technical problems. You will lead a team of technical troubleshooting experts, providing technical guidance and building knowledge within the team.

## Key Responsibilities:

- Build and lead a team of technical and troubleshooting experts

- Partner with engineering and customer teams to build systems and resolve escalated issues

- Operationalize solutions at scale, iterating on internal processes and influencing product roadmaps

- Manage scaling and operations of the team to deliver 24x7 coverage globally

- Build strong relationships with customers to ensure their application's success

- Assist broadly where needed beyond the team's core remit

- Be part of the broader leadership team in Support

## Qualifications:

- 10+ years of experience leading technical support engineering or software engineering teams

- 15+ years of experience in technical support engineering or software engineering

- Experience leading highly skilled engineering teams and empowering senior ICs

- Deep technical experience in application development or infrastructure, paired with operational systems and customer reliability

- Strong cross-functional partnership and ability to influence engineering and product roadmaps

- Automation-first approach and track record of implementing tooling or processes that scale support impact

- Ability to thrive in ambiguous environments and balance strategic leadership with technical details

- Mission-driven, collaborative, and operating with high integrity and humility

## Skills

### Required
- technical support engineering
- software engineering
- leadership
- operational systems
- customer reliability

### Nice to have
- automation
- AI
- systems thinking

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/2e645639-3362-42f7-b0b9-e99380c48d29?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)