# Customer Success Manager - Video Games - Remote

**Company**: Keywords Studios
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/D4FAE79549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ad4ad20d-d22

## Description

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry.

Join us as a Customer Success Manager and help our partners unlock the full value of their player engagement strategies!

**Role Overview** The Customer Success Manager will drive product adoption and support customer retention and growth across a portfolio of mid-market clients. Working closely with Account Managers, this role focuses on enabling customers to achieve their business objectives through effective use of the Helpshift platform, delivering measurable outcomes through a data-driven and strategic approach.

**Key Responsibilities:**

- Collaborate with Account Managers to manage a portfolio of customers and partner on value creation

- Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for customers

- Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed

- Work with customers to establish critical goals and key performance indicators

- Create and present quarterly business reviews to customers

- Communicate technical knowledge of Helpshift's platform to educate clients on best practices

- Execute success programs to impact target customers using data and maturity of product usage

- Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap

- Support Account Managers' commercial objectives by serving as the customer's advocate throughout the contract lifecycle

- Manage multiple projects and customers simultaneously, responding to high-priority client inquiries as needed

**Requirements:**

- 3+ years of experience supporting Game Industry customers

- Experience managing 30-40 SMB and mid-market customers simultaneously

- Strong team player with high EQ and a customer-obsessed mindset

- Strong critical thinking, problem-solving, and project management skills

- Commercial awareness and business creativity, with a process-driven and execution-oriented approach

- Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers

- Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment

- Excellent written and verbal communication skills

- Self-motivated and able to operate effectively in a remote environment

- Willingness to travel as required

## Skills

### Required
- Helpshift
- customer success
- data analysis
- project management
- communication

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/D4FAE79549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)