# Réceptionniste tournant en Alternance (H/F/X)

**Company**: Accor
**Location**: Lyon, Auvergne-Rhône-Alpes
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000156792329-receptionniste-tournant-en-alternance-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/r-ceptionniste-tournant-en-alternance-h-f-x-ad34e69f-365/

## Description

Welcome to the Mercure Plaza Republique hotel in the heart of Lyon!

We are looking for a talented individual to join our reception team as part of an alternation program.

As a Receptionist in Alternation, you will be responsible for:

- Providing a warm, efficient, and high-quality welcome to our guests

- Managing check-in and check-out procedures using our hotel's computer system

- Verifying guest reservations and guarantees

- Ensuring seamless communication with colleagues and superiors regarding guest stays

- Handling phone calls and taking reservations

- Managing the cash register and performing administrative tasks

- Responding to guest requests and resolving issues promptly

- Ensuring that special guest requests are transmitted to relevant departments

- Contributing to guest loyalty and retention

To succeed in this role, you should possess:

- Excellent English language skills

- A passion for delivering exceptional customer service

- Strong computer skills

- Excellent communication and interpersonal skills

- Ability to work effectively in a team and independently

- Initiative and attention to detail

- Organisational and rigorous approach

- Flexibility and versatility

Working at Mercure offers numerous benefits, including:

- Integration into the Essendi group within a managed hotel

- 39-hour alternation contract per week

- Company mutual insurance

- Various bonuses

- 50% reimbursement of transportation costs

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## Skills

### Required
- English
- customer service
- computer skills
- communication
- teamwork
- organisation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000156792329-receptionniste-tournant-en-alternance-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)