# Large Loss Handler **Company**: Marshmallow **Location**: London **Work arrangement**: hybrid **Experience**: senior **Job type**: Full time **Category**: Finance **Industry**: Finance **Apply**: https://jobs.ashbyhq.com/marshmallow/034a8a61-e5ec-4aff-88db-da23473e4824?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_ad1c0a48-9a1 ## Description We started building Marshmallow in 2017. Since then, we've grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. Our goal is to become one of the largest financial services providers in the world. To achieve this, we need ambitious, commercially driven people who never settle for 'good enough'. ## About the team Our Large Loss Specialists handle Marshmallow's most complex and high-value motor claims, often involving catastrophic injuries. The team acts as a centre of technical expertise, sharing insights and driving consistency across Claims. ## What you'll be doing - Managing a portfolio of high-value motor claims, typically valued above £250,000, through pre- and post-litigation. - Investigating liability, indemnity and coverage while setting proactive, commercial and empathetic claim strategies. - Reserving accurately for complex injuries and future losses, using available evidence and tools like PI Calc. - Identifying recovery opportunities and ensuring they're actioned by relevant teams. - Collaborating with panel solicitors, reinsurers and internal teams to reduce claim lifecycles, control legal spend and pursue recovery opportunities. - Shaping our Large Loss strategy while coaching colleagues and sharing technical knowledge across Claims. ## Your expertise - Strong experience managing high-value or catastrophic motor bodily injury claims with current authority of at least £250,000. - Deep knowledge of liability, indemnity, causation, reserving, future losses, the Ogden discount rate and complex medical issues. - Experience handling litigated claims and applying relevant procedures and frameworks. ## Who you are - You balance empathy for customers with proactive, commercial decision-making. - You investigate complex issues thoroughly and own your decisions through to settlement. - You explain technical judgments clearly and build effective partnerships with internal and external stakeholders. - You share your expertise, seek feedback and want to help shape a growing Large Loss function. ## Perks & benefits - Bonus scheme designed to reward high performance - Private medical insurance with Vitality, mental health support with Oliva - Personal learning budget and 2 dedicated L&D days a year - Monthly flexible benefits budget to spend as you choose - 25 days holiday plus bank holidays - 4 weeks Work From Anywhere per year ## Skills ### Required - Motor claims handling - Liability investigation - Indemnity assessment - Claims reserving - Complex injury management --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/marshmallow/034a8a61-e5ec-4aff-88db-da23473e4824?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)