# Operations Associate

**Company**: Stripe
**Location**: N/A
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7592197
**Canonical**: https://yubhub.co/jobs/job_ad1a8726-a8a

## Description

We're looking for an Operations Associate to join our team at Stripe. As an Operations Associate, you will troubleshoot and solve external user issues, analyze our processes and instigate changes to help scale our operations and improve user experience, and work closely with other Stripe teams to improve our product offerings and messaging around new products and features.

You will gain unique insights into how thousands of businesses on Stripe scale and operate, have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization, and be a part of building a brand new team and operational culture for Stripe.

Responsibilities: 	Troubleshoot and solve external user issues 	Analyze our processes and instigate changes to help scale our operations and improve user experience 	Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 	Gain unique insights into how thousands of businesses on Stripe scale and operate 	Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization 	Be a part of building a brand new team and operational culture for Stripe 	Partner with global operations specialists or business process owners to run a critical workflow

Requirements: 	User first mindset and energized by the challenge of solving difficult problems 	Excellent communication skills, both written and verbally 	Excel in analytical thinking and problem solving 	Prior experience in customer service or internal/external user facing operations 	Enjoy learning about technical products and processes, organized, self-starter with passion for finding solutions to our user's challenges 	Process-oriented mindset and ability to get things done 	Enjoy working in an in-office environment with strong cross team collaboration and support 	Able to prioritize and enjoy working in a quick-moving environment 	Humble and have a proven track record for working well across teams and with external partners 	Willing to work one Saturday each month

Preferred qualifications: 	Prior experience or knowledge in user support 	Prior experience in risk operations 	Prior experience working on projects or process improvement initiatives

## Skills

### Required
- user support
- process improvement
- analytical thinking
- problem solving
- communication skills
- customer service
- technical products
- processes

### Nice to have
- risk operations
- project management