# Customer Reliability Engineer

**Company**: Cloudflare
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8018536?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ad16093f-2d4

## Description

## About the Role

Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure.

As a Customer Reliability Engineer, you will be part of a customer-facing engineering organization, directly engaged with Cloudflare's customers at scale. Your primary focus will be on ensuring the reliability of Cloudflare's systems for high-priority customers.

## Responsibilities

- Rapid incident response and root cause analysis: Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution.

- Proactive reliability engineering: Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents.

- Cross-functional partnership: Manage the technical escalation lifecycle with clear ownership and timely communication.

- Technical leadership and enablement: Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling.

## Requirements

- Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role.

- Strong foundation in networking and security: TCP/IP fundamentals, core protocols, routing protocols, firewall concepts, VPN and encryption, Zero Trust architecture.

- Proficiency with observability and diagnostic tooling: packet capture and analysis, log aggregation, metrics dashboards, distributed tracing.

- Strong scripting and automation skills: Bash, Python.

## Desired Skills & Experience

- SRE, DevOps, or platform engineering experience with direct customer-facing accountability.

- Deep expertise at both L3/L4 and L7.

- Expert-level proficiency with Linux command-line tools.

- Data-at-scale analysis using SQL, PromQL, or equivalent.

- Familiarity with CI/CD pipelines, infrastructure-as-code, and container orchestration.

## Benefits

- Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits.

- Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.

- Time Off: Flexible paid time off covering vacation and sick leave, Leave programs.

## Equity

This role is eligible to participate in Cloudflare's equity plan.

## Skills

### Required
- TCP/IP fundamentals
- networking
- security
- observability
- diagnostic tooling
- scripting
- automation
- Bash
- Python

### Nice to have
- SRE
- DevOps
- platform engineering
- L3/L4
- L7
- Linux command-line tools
- SQL
- PromQL
- CI/CD pipelines
- infrastructure-as-code
- container orchestration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8018536?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)