# Senior Private Patient Coordinator

**Company**: Ramsay Health Care UK
**Location**: Birmingham
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://ramsayhealthcare.wd3.myworkdayjobs.com/en-US/Ramsay_Careers/job/Birmingham/Private-Patient-Manager_JR17414?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ace453ea-f27

## Description

Join our dynamic team at the Westbourne Centre, Birmingham, part of Ramsay Health Care, where we provide high-quality procedures, treatments, and patient experiences for private, insured, and NHS patients.

As a Senior Private Patient Coordinator, you will support and coordinate the private patient journey from initial enquiry through to admission and discharge, acting as a key point of contact for self-pay and insured patients, working closely with consultants, medical secretaries, and hospital teams to ensure an outstanding patient experience.

**Responsibilities:**

- Act as the primary point of contact for private patients and key stakeholders.

- Understand, monitor, and optimise the private patient pathway from enquiry to surgery, supporting conversion through consultant, hospital, and National Enquiry Centre referrals.

- Ensure a quality service for potential private patients, including accurate and timely responses to enquiries.

- Provide guidance to local hospital teams and effectively manage consultant relationships to ensure the private patient experience is consistently and exceptionally delivered.

- Manage activity in line with set KPIs on self-pay conversion and patient satisfaction.

- Maximise conversion from outpatient appointment to procedure/admit through various methods.

- Build and maintain excellent relationships with consultants and all internal and external stakeholders to maximise opportunities and encourage loyalty.

- Understand PMI networks and consultant inclusion.

- Utilise the Brand hub platform to update and maintain all templated toolkits.

- Develop social media content and keep platforms updated.

- Support with events internally and externally (which may occasionally include a weekend).

- Carry out any other duties required to support the effective operation and development of the business.

**Benefits:**

- Health, Wellbeing & Financial Security:

- Private Medical Cover, with the option to add your partner and dependants.

- Discounted Bupa Dental Insurance.

- Life Assurance (Death in Service) x3 your base salary.

- Private Pension, with Ramsay matching up to 5% after a qualifying period.

- Employee Assistance Programme.

- Work–Life Balance:

- 25 days annual leave + bank holidays, with the option to buy or sell additional days.

- Flexible shift patterns, where possible.

- Family-friendly policies, including enhanced parental leave.

- Volunteer leave to support causes that matter to you.

- Career Development & Recognition:

- Training and Development via the Ramsay Academy to support your career development.

- Colleague recognition programme to celebrate our people.

- Lifestyle & Everyday Perks:

- Access to our benefits platform, offering a wide range of discounts.

- Cycle2Work scheme.

- Subsidised staff restaurant, where possible.

- Free parking on site, where possible.

## Skills

### Required
- patient coordination
- communication
- consultant relationships
- PMI networks
- Brand hub platform
- social media content creation

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Source: [Apply at ramsayhealthcare.wd3.myworkdayjobs.com](https://ramsayhealthcare.wd3.myworkdayjobs.com/en-US/Ramsay_Careers/job/Birmingham/Private-Patient-Manager_JR17414?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)