# Traffic Management Center Technician I

**Company**: WSP
**Location**: Memphis, TN
**Experience**: entry
**Job type**: full-time|part-time
**Category**: Operations
**Industry**: Consulting

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## Description

WSP is seeking a Traffic Management Center Technician I to work in our Memphis, TN office, covering night and weekend shifts. Both full-time and part-time positions are available.

As a Traffic Management Center Technician I, you will be involved in projects with our Mobility Operations Team. Your primary responsibilities will include:

- Providing human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, taking appropriate actions based on guidance from current and future Standard Operating Procedures (SOPs)

- Managing traffic incidents and coordinating responses for roadway concerns

- Entering data into the database for all activities related to incidents, special events, roadway concerns, and call logs

- Assisting in traffic data collection for system performance and troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems

- Collaborating with Tennessee DOT (TDOT) to identify, troubleshoot, and document device failures, establish repair priorities, and issue work orders for repairs of failed devices

- Receiving and responding to notifications of roadwork, highway incidents, special event information, incidents, and situations affecting the Department, requests for assistance, or reports regarding the malfunction or concern for any State-owned equipment, infrastructure, or asset

- Answering phone inquiries and coordinating the Department's response with operational partners, providing them with information on roadway conditions

- Responding to inquiries about TMC/ITS operations as directed by the State

- Preparing reports and providing supporting data for evaluation and use by the State

The ideal candidate will have:

- A high school diploma

- 0-2 years of experience with a TMC type facility and/or traffic management

- Strong oral and written communication skills

- Proficiency in MS Office applications, spreadsheets, and databases

- Analytical and organizational skills

- Ability to work well with co-workers and TDOT staff

- Familiarity with digital roadway maps and roadway elements

- A successful criminal history background check

## Skills

### Required
- MS Office
- spreadsheets
- databases
- analytical skills
- organizational skills
- communication skills

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