# Quality Manager

**Company**: TaskUs
**Location**: Cali, Valle del Cauca
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Consulting

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cali-Valle-del-Cauca-Colombia/Quality-Manager_R_2301_175?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_acc9259c-89a

## Description

We are seeking a Quality Manager to join our team at TaskUs, a Business Process Outsourcing (BPO) company. As a Quality Manager, you will be responsible for ensuring the delivery of quality KPIs for the aligned campaigns/LoBs. You will monitor day-to-day activities and achievements of the Quality teams, provide actionable insights to clients and operations based on audit observations, and drive and manage improvement initiatives.

Responsibilities:

- Ensure delivery of quality KPIs for the aligned campaigns/LoBs

- Monitor day-to-day activities and achievements of the Quality teams

- Provide actionable insights to clients and operations based on audit observations

- Drive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities

- Identify opportunities for improvement and help develop impactful and measurable action plans to address these

- Ensure quality dashboards are published in a timely manner

- Deploy quality strategy for the aligned span

- Ensure adherence to quality processes across the board

- Work with senior quality leadership on functional projects

- Work with Training and Operations to identify training needs

- Manage quality knowledge of aligned teams

- Perform career coaching for the quality team to prepare them for the next level

- Understand customer needs and requirements to develop effective quality control processes

- Collaborate with cross-functional teams on driving quality improvement projects

- Interface with clients for quality reviews, needs, updates, and ideation

- Interface with internal stakeholders for quality reviews

- Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems

- Manage performance and appraisal of aligned Quality supervisors

Technical skills and qualifications:

- Well-versed with structured problem-solving techniques

- Ability to analyze data and arrive at actionable insights

- Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Documents

- BPO background required

- Familiar with the application of quality tools to analyze data

- Statistical aptitude

- Quality certification (e.g., Lean Six Sigma, Total Quality Management, etc.) preferred

- Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams

- 5+ years of demonstrated management ability across diverse functions

- Fluent in spoken and written English

## Skills

### Required
- structured problem-solving
- data analysis
- Excel
- PowerPoint
- Google Documents
- statistical aptitude
- quality tools
- BPO background
- English

### Nice to have
- Lean Six Sigma
- Total Quality Management

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cali-Valle-del-Cauca-Colombia/Quality-Manager_R_2301_175?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)