# Back Office Operations Analyst (Band 1)

**Company**: Cigna Healthcare
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Administrative-Assistant-Representative_26007842?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ac9e0729-41d

## Description

As a Back Office Operations Analyst (Band 1), you will support the accurate and timely execution of core operational processes within your functional area, such as Claims, Eligibility, Admin, Customer Service Support, or Client Setup.

You will focus on processing tasks, following established procedures, ensuring accuracy, and contributing to smooth workflow delivery. This role is essential to maintaining service quality, customer satisfaction, and operational consistency.

You will work closely with colleagues, team leads, and supervisors to ensure work is completed to expected standards, escalating issues when needed and contributing to a positive, team-focused environment.

**Key Responsibilities**

**Operational Processing**

- Complete daily operational tasks in line with SOPs and business rules, such as claim intake, eligibility updates, admin processing, document handling, and data entry.

- Follow defined workflows accurately to meet quality and productivity targets.

- Process cases independently and escalate exceptions or unclear scenarios to senior team members or supervisors.

- Maintain up-to-date knowledge of required tools, systems, and procedures for your function.

**Quality, Accuracy & Compliance**

- Ensure all work meets accuracy and quality requirements.

- Follow all compliance, regulatory, audit, and data-protection standards.

- Flag errors, inconsistencies, or potential risks to your team lead early.

- Support quality checks when assigned.

**Process Adherence & Improvement Awareness**

- Follow standard procedures closely and identify when something does not match expected processes.

- Suggest small improvements or highlight recurring issues to support continuous improvement.

- Adopt new processes or changes quickly and consistently.

**Team Support & Collaboration**

- Work effectively with peers and contribute to a supportive team culture.

- Share basic knowledge or tips with newer colleagues when needed.

- Seek guidance from senior analysts/SME/SV for complex tasks.

- Communicate clearly with team members when passing on cases or escalating issues.

**Data & Reporting Support**

- Enter, update, or validate data accurately in systems.

- Support simple data reviews, such as checking for missing fields or identifying basic discrepancies.

- Highlight any patterns or issues noticed in daily work.

**Customer & Service Awareness**

- Keep the customer impact in mind when completing tasks, avoiding delays and ensuring accuracy.

- Handle any assigned customer-related operational actions in a clear and professional manner.

- Escalate any customer-impacting issues promptly.

**Your Profile**

- 0–1+ years of experience in an operations environment, such as claims, admin, eligibility, onboarding, or customer service support.

- Strong attention to detail and accuracy in processing work.

- Comfortable following structured SOPs and workflows.

- Basic understanding of operational systems, such as claims platforms or admin systems.

- Reliable, consistent, and able to meet deadlines.

- Good communication skills for working with peers and supervisors.

- Basic analytical ability to identify simple errors or issues.

- Customer-focused mindset, even in back-office tasks.

- Adaptable to changes, new processes, and shifting priorities.

- Fluent in English; additional languages beneficial.

## Skills

### Required
- operational processing
- data entry
- customer service
- analytical skills
- communication skills
- attention to detail

### Nice to have
- additional languages

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Administrative-Assistant-Representative_26007842?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)