# Call Handler - Patient Triage

**Company**: Penrose Health
**Location**: London
**Job type**: Permanent
**Salary**: £25500.00 to £28500.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A5321-26-0065?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ac8e829f-88f

## Description

Penrose Health is seeking a motivated, resilient, and patient-focused Call Handler to join our busy patient triage team. Based in our London Bridge office, you will play a vital role in supporting the delivery of high-quality primary care services to thousands of patients across London.

The Purpose of this role is to support the delivery of high-quality primary care services by accurately triaging patient queries and requests via phone and e-consults. The role is central to ensuring patients receive timely and appropriate care through effective communication and coordination with clinical teams.

**Main duties of the job:**

- Triage inbound calls and written inquiries (email/website) with precision and empathy.

- Maintain a professional, friendly, and calm telephone manner at all times.

- Handle high volumes of patient contact efficiently and sensitively.

- Collaborate with Contact Centre and Clinical teams to ensure smooth patient journeys.

- Use computer systems confidently, with attention to detail and accuracy.

- Apply problem-solving skills to manage diverse patient needs.

- Leverage knowledge of NHS services and medical terminology (desirable).

- Communicate effectively with a diverse patient population.

**About us:** Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff.

**Benefits:** No specific benefits mentioned.

**Person Specification:**

- Essential skills: Excellent communication and listening skills, Strong attention to detail, Proficient computer and keyboard skills, Ability to manage high call volumes calmly and efficiently.

- Desirable skills: Experience using EMIS or similar clinical systems, Multilingual communication skills, Knowledge of NHS services and medical terminology.

## Skills

### Required
- Excellent communication and listening skills
- Strong attention to detail
- Proficient computer and keyboard skills
- Ability to manage high call volumes calmly and efficiently
- Basic understanding of patient confidentiality and data protection principles

### Nice to have
- Experience using EMIS or similar clinical systems
- Multilingual communication skills
- Knowledge of NHS services and medical terminology

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A5321-26-0065?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)