# Account Manager (Turkmen-speaking)

**Company**: FxPro
**Location**: Yerevan
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/fxpro/jobs/5024762101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ac7a78e9-0aa

## Description

Join FxPro, a leading international fintech company, as an Account Manager (Turkmen-speaking). You will manage an assigned portfolio of existing clients in Turkmenistan, focusing on building long-term relationships, improving client retention, reactivating inactive clients, and delivering personalised service to VIP clients.

Responsibilities:

- Manage an assigned portfolio of clients, including newly funded, active, less active, inactive, and VIP clients

- Receive client handovers from the Sales team after the first deposit, reviewing client needs, expectations, and outstanding questions

- Maintain regular contact via phone, email, and approved messaging channels, with clear contact plans and scheduled follow-ups

- Monitor changes in client activity, understand the reasons behind reduced engagement, and address service issues before discussing further account activity

- Reconnect with inactive clients, understand their current needs, and identify appropriate opportunities to resume the relationship

- Provide personalised service to VIP clients and explain available benefits and account conditions within approved eligibility criteria

- Explain company services, account features, and payment options clearly and accurately

- Work with the relevant internal teams to resolve payment, withdrawal, verification, and platform queries

- Work towards agreed targets for client retention, reactivation, and repeat funding while maintaining service quality and following internal procedures

- Keep accurate CRM records covering client preferences, interaction history, outstanding issues, and next actions

Requirements:

- Proven experience in account management, retention, or VIP client management within a fintech company

- Experience working with clients from Turkmenistan and understanding their common needs

- Proven ability to manage a client portfolio, build long-term relationships, and meet retention or account development targets

- Good communication, relationship-building, and problem-solving skills

- Fluent Turkmen, with good written and spoken Russian and basic English

- Understanding of financial products, account conditions, and digital platforms

- Practical understanding of client verification, deposits, withdrawals, and internal transfers

- Ability to prioritise client needs, manage scheduled follow-ups, and take ownership of cases through to resolution

- A responsible approach to confidential client information and internal compliance requirements

- Ability to work on-site in Yerevan, and openness to relocating if currently based abroad

Nice to have:

- Knowledge of additional regional languages

- Experience managing VIP or high-value client relationships

- Familiarity with payment methods commonly used in Turkmenistan

- Experience using CRM systems, client segmentation, and retention reporting tools

Our benefits:

- Medical insurance

- Lunch allowance

- Birthday voucher

- Visa arrangement and relocation support

- Referral program

## Skills

### Required
- Turkmen
- Russian
- English
- account management
- client retention
- VIP client management
- financial products
- digital platforms
- CRM systems

### Nice to have
- additional regional languages
- VIP client relationships
- payment methods in Turkmenistan
- client segmentation
- retention reporting tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/fxpro/jobs/5024762101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)