# VP, Quality

**Company**: TaskUs
**Location**: Pasig, NCR
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/VP--Quality_R_2601_304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ac499627-ad6

## Description

As a VP, Quality at TaskUs, you will drive effortless customer experience by ensuring teams deliver actionable insights. Your primary responsibility will be to build a strategy to improve overall customer experience by reducing pain points, friction, and repeat calls from customers across channels.

Key responsibilities:

- Manage a team to meet contractual audit compliance requirements and capture hygiene and suspected fraud red flags

- Lead strategic initiatives and tactical actions to support operations teams in meeting and exceeding CSAT and FCR targets

- Work with site operation leaders, client services, and internal and external teams to drive alignment and execution of the customer experience strategy

- Deliver on specific client customer experience goals as a team effort spanning multiple teams

- Build and develop talent within the Process Excellence team

- Drive all relevant Line of Business quality, CSAT, and FCR processes across global operations

- Provide insight to inform and provide leadership in the development of strategic plans

- Help the executive management team set direction and find solutions to address business opportunities and challenges

Requirements:

- Strong leadership presence and passion for leading quality teams and implementing processes across the globe

- Experience in leading quality control/quality analysis organizations or leading cross-functional quality improvement projects and teams

- Experience in capturing business insights and driving process changes and improvements in the contact center industry

- Global experience of a minimum of 5 years in supporting other geographies in a BPO/contact center environment/ITES delivery organization

- Minimum of 15 years of demonstrated management ability across diverse functions

- Six Sigma Black Belt certification is required

- Proven track record of collaborating with cross-functional groups to produce results

- Demonstrated ability to perform well in a rapidly changing and extremely global team

- Excellent English communication skills, both written and verbal

## Skills

### Required
- Six Sigma Black Belt
- Quality Control
- Customer Experience
- Leadership
- Process Improvement

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/VP--Quality_R_2601_304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)