# Customer Risk Manager

**Company**: Salesforce
**Location**: Buenos Aires, Argentina
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Argentina---Buenos-Aires/Customer-Risk-Manager--Argentina-_JR366918?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-risk-manager-ac45412d-676/

## Description

Salesforce is seeking a Customer Risk Manager to deliver world-class risk management that drives the resolution of complex customer issues and mitigation of attrition risk.

The Customer Risk Manager will own a defined portfolio or territory and serve as the primary point of escalation for enterprise-level accounts, partnering with executive-level internal and external stakeholders.

Key Responsibilities:

- Partner with internal teams to collaborate, drive prioritization, analyze and resolve complex customer issues

- Own a defined portfolio, territory, or Cloud , accountable for health, prioritization, and outcomes of all risk within scope

- Serve as primary point of escalation for enterprise-level customers, managing high-complexity, high-visibility accounts

- Operate as a subject matter expert on the Red Account lifecycle, defining best practices and ensuring consistency across the organization

- Develop trusted relationships with executive-level leadership across the organization

- Provide consultative advice on complex issues based on deep cross-functional knowledge and historical resolution paths

- Identify and drive process improvements that address systemic risks and create meaningful change across the organization

- Track and communicate status and resolution to customers and Salesforce personnel

- Draw on root cause analysis and trend reporting to identify and drive systemic change across Salesforce

- Balance the portfolio with strategic initiatives that drive measurable impact across the broader business

Professional Experience & Soft Skills:

- 8+ years in account management, consultation, project management, and/or escalation management

- BA/BS degree (quantitative/technical degree preferred)

- Excellent written and verbal communication skills

- Exceptional ability to moderate messaging based on the audience, articulate complex issues to executives, translate technical concepts into business terms, and retain composure under stressful conditions

- Proven ability to influence without authority while collaborating with diverse partners across internal and external environments

Salesforce & Enterprise Technical Proficiency:

- Deep understanding of the broad Salesforce Product Suite alongside Enterprise Technical Environments

- 3–4 years of hands-on experience supporting customers across a wide range of Salesforce clouds and products

- Demonstrated success as a highly creative, curious technologist

Preferred Qualifications:

- 3+ years of industry background in Customer Success, SaaS platform usage, or related functional areas

- Demonstrated ability to drive business value, facilitate complex discussions, handle objections, and successfully influence C-level conversations

- Deep understanding of how broad industry trends impact a customer's business, with the ability to identify strategies that improve both customer and business outcomes

Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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## Skills

### Required
- Salesforce
- Account Management
- Consultation
- Project Management
- Escalation Management
- Communication
- Negotiation
- Strategic Execution
- Influence
- Enterprise Architecture
- Cross-Cloud Experience
- Creative Problem Solving

### Nice to have
- Customer Success
- SaaS platform usage
- Consulting
- Value Realization
- Commercial Acumen
- Growth Mindset

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Argentina---Buenos-Aires/Customer-Risk-Manager--Argentina-_JR366918?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)