# Part Time Customer Service Ambassador

**Company**: HK Business
**Location**: Kowloon City, Kowloon
**Job type**: part-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612139156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ac343768-cca

## Description

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador.

In this role you will:

- Demonstrate efficiency and effectiveness with time

- Deliver an excellent level of customer service at branch

- Ask the right questions for every business decision and help detect, deter and protect against financial crime

- Act as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied

- Act as a bridge between branch staff and customers from the ethnic minority community

- Connect with customers who may speak one or more different languages (e.g. Urdu, Nepali, etc.) and help them with their needs

- Understand customers' needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits

- Establish good rapport and relationship with customers, handle their requests and enquiries skillfully

- Address customers' dissatisfaction and escalate to appropriate staff members to minimize further complaints

- Share with the community about our new services and branches welcoming Hindu, Urdu, and Nepali speakers

- Provide support to Customer Service Manager as and when required

- Perform other branch operational duties as assigned after banking hours

- Assist other team members to accomplish their works and keep the team on track

- Actively assist in managing the bank hall environment to ensure efficient, customer-friendly and professional delivery of platform service according to the service attributes like Branch iNPS and Queue Performance

- Identify ways to improve counter service / queue management

- Understand and apply Bank policies and procedures in place

- Identify and escalate risks and issues promptly

To be successful you will need:

- Clear commitment to supporting the ethnic minority community and/or volunteer work preferred

- Previous customer service experience is highly recommended

- Front office retail banking experience would be advantageous, but not required

- Interested in learning more about the inner workings of the banking industry

- Strong interpersonal and teamwork skills

- Detail oriented, patient, positive and adaptable

- Fluent in English and/or Cantonese a must

- Fluent in Hindu, Urdu, and/or Nepali

## Skills

### Required
- English
- Cantonese
- Hindu
- Urdu
- Nepali
- customer service

### Nice to have
- previous customer service experience
- front office retail banking experience

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612139156?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)