# Client Success Manager

**Company**: IDVerse, part of LexisNexis Risk Solutions
**Location**: Sydney
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Sydney/Client-Success-Manager_R119088?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_abe9f377-59d

## Description

At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology.

We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences.

**What you'll be doing**

- Own customer relationships following go-live and become the primary point of contact for ongoing success

- Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance

- Build strong relationships with operational, technical, commercial, and executive stakeholders

- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)

- Monitor customer health, identify risks early, and proactively address challenges

- Support renewals by demonstrating value, outcomes, and business impact

- Identify growth opportunities and partner with Sales on expansion initiatives

- Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams

- Coordinate issue resolution and maintain clear customer communication during incidents

- Capture customer feedback, market insights, and success stories to help shape future product development

**About you**

- You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes.

- You'll bring:

+ 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment   + Experience managing customer or account portfolios and driving retention outcomes   + Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives   + Experience supporting renewals, expansion opportunities, and revenue growth initiatives   + A strong understanding of customer onboarding, enablement, and adoption best practices   + Experience delivering customer workshops, training sessions, or product demonstrations   + Strong problem-solving and escalation management capabilities   + Excellent communication, presentation, and relationship-building skills   + The ability to analyse customer data and translate insights into action   + A proactive and highly organised approach with strong attention to detail

**Why join us?**

- Join an industry leader in identity verification and fraud prevention technology

- Work with innovative AI-powered solutions used by organisations globally

- Partner with some of Australia's leading brands and technology teams

- Collaborate with talented Product, Engineering, Sales, and Customer Success professionals

- Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions

- Access career development opportunities across a global organisation

- Flexible working arrangements and a collaborative, supportive culture

## Skills

### Required
- customer success
- account management
- client services
- saas
- stakeholder management
- problem-solving
- communication
- relationship-building
- data analysis

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Sydney/Client-Success-Manager_R119088?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)