# Health Advocate

**Company**: CVS Health
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $17.00 - $31.30
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Health-Advocate--Inbound-Outbound-Calls--Healthy-Outcomes-Team---Remote--IL--VA--LA--KY-_R1087044?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/health-advocate-abe88885-ebf/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Healthy Outcomes Team at CVS Health is looking for a dedicated and friendly Health Advocate to help the Medicaid population learn about and complete important health screenings and activities.

As a Health Advocate, you will interact with members telephonically to inspire healthy behaviors and provide clear understanding of their benefits for specific screenings, medications, activities, and follow-up care.

Key Responsibilities:

- Make inbound and outbound calls to members and providers to help schedule services like healthcare visits, screenings, vaccinations, or medication refills.

- Work through barriers that stand in the way of our members' good health.

- Deliver the best member experience through professional empathetic conversations.

- Provide important education to members to help them make good health decisions that improve their health.

- Accurately document conversations in the member's health record.

Key Abilities:

- High-energy engagement to provide exceptional service.

- Empathetic, curious, with an enthusiasm for learning.

- Knowledge retention and ability to answer questions and resolve issues.

- Desire to understand and meet our members' needs and escalate issues for resolution.

- Speed and efficiency to meet business metrics and goals.

- Ability to handle pressure and stay calm and positive in all situations.

- Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.

- Ability to absorb and apply new and changing information.

- Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment.

Required Qualifications:

- 1+ year experience with production expectations or high-volume calls heavily preferred.

- 2+ years' experience with call center or outreach involving members/consumers.

- 3+ years' experience in a healthcare setting.

- Experience with behavior change.

- Experience working in mental health background.

- Experience working in community health.

- High computer literacy, including ability to troubleshoot issues.

- Proficiency with Windows and web-based applications and digital communication tools.

- Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace.

- Hardwired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted).

Preferred Qualifications:

- Bilingual or multilingual candidates heavily preferred.

- Experience with HEDIS screening measures.

- Medical certification (certified nursing assistant, medical assistant, etc.).

- Professional communication skills.

- Strong active listening and interpersonal skills.

Education and Certification Requirements:

- High School Diploma or G.E.D.

Benefits:

- Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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## Skills

### Required
- behavior change
- community health
- mental health
- Windows
- web-based applications
- digital communication tools
- troubleshooting

### Nice to have
- bilingual
- HEDIS screening measures
- medical certification
- professional communication skills
- active listening
- interpersonal skills

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Health-Advocate--Inbound-Outbound-Calls--Healthy-Outcomes-Team---Remote--IL--VA--LA--KY-_R1087044?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)