# Learning Experience Designer

**Company**: Gong
**Location**: Austin
**Experience**: senior
**Job type**: full-time
**Salary**: $91,000 - $132,000USD
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gongio/jobs/4725063006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/learning-experience-designer-abe2d794-818/

## Description

Gong harnesses the power of AI to transform how revenue teams win.

As a Learning Experience Designer within Gong's Professional Services organisation, you will design learning experiences and build the AI-driven system behind them to help enterprise customers adopt Gong and turn it into business results.

**Responsibilities**

- Learning Design Partner for Professional Services: Serve as the shared learning design resource for Education Services, Managed Services, Consulting, Advisory, and Partner Delivery.

- Run a single intake and prioritisation process for learning design requests across Professional Services.

- Create and maintain an instructional design rubric for reviewing customer-facing assets.

- Partner with Academy, Help Center, and In App Guidance on release readiness.

- Manage multiple projects and programs from scoping through launch.

- AI Content System: Design and run an AI-orchestrated workflow for content creation and publishing.

- Build the system using AI tools like Claude and ChatGPT.

- Develop AI agents or automations to keep content current.

- Enterprise and Premium Learning: Design and build tailored training assets for large customers.

- Partner with Academy to define premium offerings.

- Scope and build custom learning content for paid Professional Services engagements.

**Qualifications**

- 4+ years of experience in instructional design, learning experience design, or customer education, ideally in B2B SaaS.

- Portfolio of learning experiences designed for adult learners.

- Strong grounding in instructional design frameworks.

- Experience designing accessible learning content.

- Strong project and program management skills.

- Experience connecting learning data to product usage or business outcomes.

**AI, Technical, and Collaborative Skills**

- Experience building AI agents or automations.

- Hands-on experience with LLM workflows, automations, or agents.

- Systems thinking.

- Experience with course authoring tools, LMS platforms, and video.

- Consultative communication.

- Strong cross-team collaboration.

- Builder mentality.

**Perks & Benefits**

- Medical, dental, and vision plans.

- Wellbeing Fund.

- Mental Health benefits.

- 401(k) program.

- Education & learning stipend.

- Flexible vacation time.

- Paid parental leave.

- Company-wide recharge days.

- Work-from-home stipend.

The annual salary hiring range for this position is $91,000 - $132,000 USD.

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## Skills

### Required
- instructional design
- learning experience design
- customer education
- AI tools
- project management
- program management
- adult learning theory
- performance analysis models
- design models
- evaluation models
- accessible learning content
- course authoring tools
- LMS platforms
- video
- consultative communication
- cross-team collaboration

### Nice to have
- building AI agents or automations
- LLM workflows
- automations
- agents
- systems thinking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gongio/jobs/4725063006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)