# Customer Success Manager - Marketing cloud -Arabic speaker

**Company**: Salesforce
**Location**: Dublin
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Marketing-cloud--Arabic-speaker_JR361170?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_abc4a307-4fd

## Description

We are seeking a Customer Success Manager to specialize in Marketing Cloud, with a focus on delivering business value and innovation to customers. As a Customer Success Manager, you will demonstrate deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.

**Responsibilities**

- Use our Customer Success Methodology to understand customer goals, assess their capabilities, and provide recommendations to help them achieve their business and technology objectives.

- Develop an understanding and knowledge of customers' Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.

- Guide customers on organizational strategy, governance, and organizational change standard processes based on customer needs.

- Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap.

- Proactively identify risks to customers achieving their stated business goals and work with the account team to build a risk mitigation plan.

- Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.

- Deliver business value and innovation to customers' businesses by understanding their key business challenges and potential for growth.

- Build and cultivate executive-level relationships with customers' IT and business executive leadership, sponsors, and decision-makers.

- Work with the account team and Salesforce Executives to help customers work towards their goals.

- Recommend additional Salesforce services and advisory experts needed to drive success.

- Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.

**Required Qualifications**

- Experienced professional with 7-10 years of relevant industry expertise.

- In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry.

- Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers.

- Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections.

- Fluency in Arabic and English is required.

**Benefits**

- Unleash Your Potential: Our benefits and resources support you to find balance and be your best.

- Accommodations: We offer various accommodations to support your needs.

## Skills

### Required
- Arabic
- English
- Salesforce
- Customer Success Methodology
- Cloud specialization
- Industry skills

### Nice to have
- Solid understanding of Salesforce product and platform features
- Ability to articulate the importance and value of Governance
- Enterprise architecture principles
- Technological and business concepts

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Marketing-cloud--Arabic-speaker_JR361170?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)