# Patient Administrator A&E Department

**Company**: Chelsea and Westminster Hospital NHS Foundation Trust
**Location**: Isleworth
**Salary**: £30630.00 to £32346.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-517-D?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/patient-administrator-a-and-e-department-ab9d3917-dda/

## Description

We are seeking a high-performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy A&E Department. The post holder will provide a comprehensive patient-focused administrative service to a multi-disciplinary team based in our A&E Department.

The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

**Main duties of the job**

- Provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals.

- Work consistently to provide high-quality customer service and be professional at all times.

- The post holder will be required to work in both of the following areas, providing cross-cover where necessary: Back Reception and Front Reception.

**Job responsibilities**

- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records.

- Contact other departments and teams as necessary relating to the patient care pathway and service delivery.

- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.

- Prepare for clinics ensuring all relevant documentation is available and notes are prepared.

- Use the Trust's computer system to generate clinic lists and help locate missing notes.

- Use the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes.

**Person Specification**

- GCSE English and Maths or equivalent.

- Experience of working in an administrative capacity.

- Proven experience of dealing with complex telephone calls.

- Demonstrable experience of maintaining a professional attitude in a pressured environment.

- Excellent communication skills both written and verbal.

- Ability to prioritise and organise workload.

- Ability to use own initiative.

- To be able to work as part of a team.

- Knowledge of filing systems.

**Benefits**

- Competitive salary: £30,630 to £32,346 per annum.

- Agenda for Change pay scheme.

- Band 3.

- Permanent, full-time position.

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## Skills

### Required
- administrative skills
- communication skills
- organisational skills
- teamwork

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9289-CS-517-D?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)